BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a global supplier of customer relationship management (CRM) enterprise applications, today announced the London Borough of Brent has chosen Onyx to supply its CRM system as part of Brent's 'E-Shop' Pathfinder project. Onyx will work with Deloitte & Touche, the prime contractor and joint implementation partner.

In the United Kingdom, the Department for Transport, Local Government and the Regions has set aside £25 million in 2001/02 for 25 Local Government On-line Pathfinder e-government projects. These projects are making use of the latest technology to make local services more accessible. Brent was awarded Pathfinder status because of its successful track record running one-stop shops and a call center.

The Brent E-Shop project aims to establish a generic CRM configuration that can be adopted by other councils at much lower cost and in a shorter time than the usual offerings, which often require expensive individual customization.

"More than 50 suppliers responded to our initial request for proposal, and we had some excellent ones from the three that we selected to submit full bids. We chose Onyx Software and Deloitte & Touche because they came up with a solution that could both meet the requirements of our citizens and provide value for money to both Brent and local government as a whole. The Onyx web architecture allows us to configure user screens to meet the particular needs of local government services and to provide multi-channel public access," said Dane Wright, project director at Brent Council.

The CRM system will eventually link with back-office applications, such as social services, housing benefits and council tax, to give front-line council staff a single view of the citizen. Eventually, Brent expects to manage more than 100 different council services with the citizen relationship management system. The Onyx application will also facilitate public access to council services via the Internet. This is a crucial component in meeting local government's Electronic Service Delivery (ESD) target of 100 percent by 2005.

"To win this contract is a tremendous achievement because many of the world's top vendors submitted a bid. However, the Onyx and Deloitte team invested a great deal of time and money to tailor a solution for the public sector's specific needs," said Brent Frei, CEO of Onyx Software. "This effort was entirely necessary because the council was extremely thorough and careful to judge bidders purely on the merits of their solution."

"This is an exciting project, because it will radically alter the way councils interact with the public. A network of one-stop-shop council offices and a state-of-the-art call center along with the CRM system will promote the government's vision of a modern joined-up service," said John Hayes, director of public sector services at Deloitte & Touche.

Deloitte & Touche is the UK's fastest growing professional services firm with 22 offices, over 8,600 staff nationwide and fee income of £822 million in 2000/2001. It is the UK practice of Deloitte Touche Tohmatsu, a global leader in professional services with more than 95,000 people in 140 countries.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express, Broadwing, Commerce One, Credit Suisse, Dreyfus, Portland Trail Blazers, Prudential Investments and The Regence Group. Get more information at 888-ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending September 30, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries.

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311