UPMC Health Plan Goes Live With Onyx Broker Portal On Time and on Budget
Healthcare-Specific Partner Portal Enables Fourth-Fastest-Growing HMO in United States to Streamline Broker Processes, Cut Costs and Boost Revenues.

BELLEVUE, Wash. - Onyx® Software Corp. (Nasdaq: ONXS) today announced the UPMC Health Plan has gone live with a healthcare-specific version of Onyx Partner Portal (OPP) 3.0 and upgraded to Onyx Employee Portal 3.0. Both implementations were completed on time and on budget.

UPMC is Onyx's first healthcare customer to implement the Onyx Broker Portal (OBP) - a version of OPP specifically designed for healthcare companies to manage broker networks. UPMC's broker portal is based upon OPP 3.0, the latest and most advanced version of the product, which shipped less than two months ago. OPP 3.0 is a completely Web-based partner relationship management solution that integrates fully with the rest of the Onyx CRM platform, offering low total cost of ownership and fast ROI.

Like most healthcare insurance providers, UPMC works with a broker network to identify and sell its health-benefits products to employers. UPMC's broker network is using Onyx Broker Portal to obtain instant quotes, choose plan types, manage sub-brokers, communicate plan information and begin the group enrollment process. The Onyx Broker Portal can help increase broker productivity, enabling fewer brokers to write more business and generate more revenue quickly. The OBP is designed for easy use, which can help UPMC provide a better experience for the employers and brokers with whom it works.

Onyx also has worked with UPMC to tailor a Rating Wizard for its broker network, making it extremely easy for UPMC to generate quotes and access other information it needs during the proposal process. This tool will help UPMC convert a higher percentage of preliminary rate quotes into executed contracts, and should enable the health plan to process group enrollments up to 75 percent faster than in the past. Online broker access to information and automated quote generation will reduce administrative costs by allowing UPMC's inside sales staff time to focus on higher-value tasks.

"UPMC feels that brokers would rather work with us because we can provide them instant access to information that takes an average of two or three days to process, and sometimes more than a week during peak enrollment times," said Ed McCallister, CIO of UPMC Health Plan. "The tools are extremely easy to use and require little training, so we expect to see immediate impact. The streamlined enrollment process will help UPMC boost revenues going forward while providing an even higher level of service to our brokers and employers."

The Onyx team worked closely with UPMC Health Plan to upgrade to Onyx Employee Portal 3.0 and implement the Onyx Broker Portal to improve partner relationships and measure broker performance. This phase of the deployment impacted the prospecting, quoting and group enrollment process for brokers. The automation of these processes allows UPMC to reduce overall cost by eliminating or reducing many traditional paper-based processes.

Earlier phases of the Onyx solution provided UPMC Health Plan sales and marketing personnel with accurate, up-to-date information on their accounts and tools to quickly generate consistent, targeted communications as well as provide a means to report on the effectiveness of sales and marketing activities. Using Onyx, UPMC Health Plan employees are able to capture, qualify and route sales leads; produce real-time reports on sales pipeline activity and sales forecasts; and increase collaboration between sales and underwriting. The solution gives UPMC Health Plan a higher level of knowledge and intelligence on its sales and marketing activities.

A subsidiary of UPMC Health System, the Pittsburgh-based health benefits company provides Enhanced Access products, including HMO, Point of Service and PPO to approximately 400,000 members. UPMC Health Plan members are served by more than 6,500 physicians in partnership with 83 hospitals throughout western Pennsylvania. The health plan operates under what it calls the "Accountable Provider"™ model of business. It provides physicians, hospitals and other providers in the network great discretion and decision-making authority to provide the best possible medical care for their patients.

UPMC Health Plan is just one of many healthcare organizations that rely on Onyx to provide them real-world business benefits by putting their members at the heart of their business operations. Onyx customers in the healthcare sector include The Regence Group (BlueCross BlueShield of Oregon, BlueShield of Washington, BlueShield of Idaho and BlueCross BlueShield of Utah); Delta Dental Plans of California, New York and Pennsylvania; Kaiser Permanente; Neighborhood Health Plan; and Sierra Health Services.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS) is a global supplier of customer relationship management (CRM) enterprise applications that power a company's entire business world, connecting sales, marketing and service organizations with customers, prospects and partners. Through an innovative mix of Internet technology, strategic services and customer commitment, Onyx helps companies create the seamless, branded customer experiences they need to forge competitive advantage and build real business value. Its reliable, scalable, flexible, holistic solutions enable companies to attract, acquire and retain customers and partners across all channels and touch points. Onyx customers include American Express Co., Broadwing Inc., Commerce One Operations Inc., Credit Suisse, Dreyfus Corp., Prudential Investments and The Regence Group. More information can be found at 888-ASK-ONYX, or email info@onyx.com.

This press release contains forward-looking statements. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to, the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ending March 31, 2001. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact:

Bob Craig Onyx Software 617-314-6846

Amy Fuller Waggener Edstrom Telephone: 425.638.7000

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MEDIA CONTACTS

Americas / Corporate Headquarters Mitch Briggs Public Relations Coordinator Consona Corporation Telephone: 317.249.1620 Mobile: 317.829.4210 Europe, Middle East, Africa Richard Furby Managing Director, Onyx UK Telephone: +44 (0) 1344 322 199 Fax: +44 (0) 1344 489 035 Japan Daisuke Sawamura Director, Professional Services Telephone: +81 03 5215 7311