In today's world of e-business, Internet technologies position organizations to take advantage of high levels of interoperability and application flexibility. Companies can access integrated content, regardless of whether or not that content is internal, in other enterprise systems, or residing outside the firewall with business partners or service providers. However, the stakes are high and the investment of time and resources is significant for application integration in enterprise-level deployments. Implementing a platform designed on pure Internet technologies ensures that your business will be able to cost-effectively participate in this model of cross-enterprise computing.

The Onyx Approach
Onyx's n-tier, component-based architecture alleviates enterprise application integration concerns by providing unparalleled scalability, reliability, and flexibility for customizing business rules and workflow to address immediate and future business requirements. Onyx's open, native XML integration framework delivers a flexible and extensible platform for enterprise customization and enables an organization to quickly achieve more seamless enterprise application integration for rapid deployments and speed to ROI.

The Onyx architecture features physically separate Presentation Services, Business Services and Data Services.

Presentation Services
The three audience-specific Web-based Onyx CRM Portals and the Onyx companion products comprise the presentation services of the Onyx architecture.

Business Services
This is the primary location for customization and integration. The Business Services tier is where the Onyx Enterprise Application Server (OEAS) resides. OEAS is the data driven component-based framework that provides key services to the Onyx portals.

Data Services
Within the Data Services tier live the Onyx Enterprise Database and Onyx Enterprise Dictionary. The Onyx Enterprise Database is Onyx's customer-centric data model that puts the customer at the center of your business, and helps you manage various touch points that relate directly to the customer. The Onyx Enterprise Dictionary is an XML dictionary that serves as metadata for the application server.

Workbenches
The Admin Workbench and the Design Workbench flank The Onyx Internet architecture. Administrators and power users use the Admin Workbench on a day-to-day basis for system maintenance activities. The Design Workbench is used to configure CRM business objects that reside in the Onyx Enterprise Application Server.

Learn more about our technology and Onyx Enterprise CRM:

• Onyx Employee Portal
• Onyx Customer Portal
• Onyx Partner Portal

Scalability

XML integration framework