Onyx Customer Portal extends the power of Onyx Enterprise CRM to your website for seamless coordination of marketing, sales, and service processes. With Onyx Customer Portal you have a robust CRM framework for integrating your web channel into your overall CRM strategy. Increase marketing effectiveness and deliver service online with the efficiency that only a single, unified CRM application can bring to bear.

Using Onyx Customer Portal you can capture preferences, pre-qualify prospects and gauge customer satisfaction. With Onyx Customer Portal, you are able to provide self-serve capabilities around the clock so customers get solutions quickly, at their convenience, and call volumes to your service center are reduced. And by gathering preferences you are able to build a comprehensive profile over time in order to market more effectively in the future.

Capture preferences for future marketing
Use online tools to capture customer preference, and then leverage that information in order to conduct tailored, targeted marketing and achieve maximum success.

Provide easy, Web-based access to information
By enabling customers to quickly and thoroughly research products online; automatically fulfill online customer requests by email, fax or mail.

Deliver around the clock service online
Increase customer satisfaction by providing customers the flexibility to research and resolve problems online, twenty-four hours a day, seven days a week.

Built to leverage the XML-based Onyx architecture, Onyx Customer Portal works in conjunction with the Onyx Employee Portal to expand online customer marketing, service, and support interactions to enable you to deliver high levels of customer satisfaction while keeping your overhead costs in line.

Marketing Automation

Sales Force Automation

Service/Support Management

Contact Center