Getronics Launches Lead Management Banking Solution; Leading Branch Platform Extended With Best of Breed Financial Services CRM Solution

Getronics' new lead management solution gives banks an end-to-endability to capture, act upon, and close leads generated both withinand outside the bank. Branch personnel can create leads efficiently via a scripted workflow, manage leads in the pipeline, and distribute the leads to appropriate staff members. The solution's reporting capabilities enable the bank to track every lead in real-time, helping to ensure that all opportunities receive prompt attention and none gets overlooked.

Jerry Silva, senior analyst for TowerGroup, a financial services research and analysis firm in Needham, MA, stated, "Lead management addresses one of the biggest opportunities in banking today. If tellers and platform CSR's can become lead generators and distributors for banks, they become an important revenue channel for the bank, and the collaborative aspect of lead management gives the bank a competitive advantage by providing consistency in the customer's experience."

"Financial institutions are looking to improve the number of leads they generate and to increase sales to existing and new customers,"said Gloria Mollohan, product manager, Financial Services at Getronics. "By implementing the lead management solution from Getronics, banks will most likely recognize a return on investment in the form of increased lead rates and higher closing rates on those leads. Many times leads are generated and lost. This solution will track the leads and escalate them to closure."

"Getronics is taking full advantage of Onyx's Embedded CRM technology by developing a Lead Management solution," said Bill Bunker, vice president, Financial Services, Onyx Software. "This solution for tellers and platform personnel is just one of many banking-specific solutions Getronics is building using Onyx platform components, setting Getronics apart from vendors that solely provide transactional solutions with limited sales capabilities to these financial institutions."

Getronics applications embed a mix of Onyx CRM functionality, including Onyx's business and personal customer profiles, leads and reminders, campaign management, alerts, tasks, analytics, surveys, and service requests. Getronics' teller applications, for example, include streamlined lead and product recommendation processes, since the teller's role is primarily a service function. In contrast, customer service representatives (CSRs) and personal bankers see a complete dashboard of information they need to organize their day: key customers and tasks, contacts, and leads. They also have the ability to initiate customer visits and generate reports. Getronics has added CRM capabilities to its applications for teller and platform automation, Internet banking, and call center.

Getronics is the only IT partner capable of delivering a complete, multi-channel banking solution. With decades of experience in providing applications, technology, and services for banks, Getronics has a breadth of capabilities that include coverage of branch, Internet banking and call center channels with enterprise-wide sales and lead management. Getronics equips the bank's front-line employees with everything they need to maximize customer satisfaction.

Getronics designs, integrates and manages ICT infrastructures and business solutions for many of the world's largest global and local companies and organizations, helping them maximize the value of their information technology investments.

Getronics headquarters is in Amsterdam, with regional offices in Boston and Singapore. Getronics shares are traded on Euronext Amsterdam ('GTN'). For further information, visit www.getronics.com/us

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