Now more than ever, high tech companies are faced with demanding, fickle customers. Your customers are empowered to easily switch to the competition if their needs are not being met. And who can blame them? When times are tight and every expense scrutinized, companies need to feel confident that they've made the right investment—especially when it comes to a technology investment.

Onyx understands what it takes for high tech companies to find, know, predict and keep customers — in good times and bad. Not only do we have hundreds of high-tech customers, we also use our own software everyday to manage our valuable business relationships.

Find out how we can help you stay in the game and capture competitive advantage by delivering personalized, unified customer experiences across all channels of interaction.

• Build strong customer relationships across all distribution channels
  Onyx helps your staff — and your business partners — build healthy, long-lasting customer relationships by empowering them to proactively meet your customers' individual needs with speed and personalization.
• Decrease costs and speed employee productivity
  Onyx helps your company increase efficiencies by automating processes and speeding communications across a wide range of online and offline channels. You'll reduce call times, quickly forecast sales and revenue, shorten sales cycles and accurately determine marketing campaign effectiveness and ROI.
• Increase revenue by finding and retaining your most profitable customers
  Onyx provides the tools that can help you uncover the hidden revenue potential of each individual customer. With more complete and accurate information, Onyx enables you to more effectively cross-sell the right products that meet your customers' current and future needs.
• Ensure compliance with privacy regulations
  With Onyx, your sales, marketing and service staff, and your extended partner community, will share and leverage complete, real-time information from a single, powerful database. At the same time, Onyx software provides the flexibility to ensure that your customers' privacy is respected and that your entire distribution network complies with regulatory requirements.
• Build loyalty and set the tone for future profitability
  Onyx positions your company for growth by promoting long-lasting, profitable relationships with every customer and partner. Through seamless integration of your business processes, employees, partners and customers will quickly communicate and access information-from anywhere, at any time-online or offline.

HIGHLIGHTS

Encoda Systems Encoda Systems uses Onyx to rapidly integrate 10 databases into one, creating an enterprise-wide customer management system. Aventail Corporation By using Onyx technology, the company has experienced rapid growth-increasing its staff by 620 percent in just two years creativepro.com creativepro.com implemented Onyx to sell its products online-and turn valuable online leads into new sales opportunities. Netegrity Netegrity relies on Onyx to deliver a true 360-degree view of their customers across their sales, marketing, and contact center