Video Testimonial - Netegrity
According to Gartner, Onyx customers, like Netegrity, have some of the most mature CRM deployments in the industry and this directly correlates to their ability to achieve positive ROI. How did they do it? Watch the clips below to hear directly from Tom Thimot, EVP of Sales and Brad Nelson, CIO to learn how Netegrity achieved real world success.
Interested in a particular topic? Use the descriptions below to navigate through the video.
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What Were the Business Challenges?
Netegrity's fast, organic growth led to a number of issues including inefficient lead tracking, the inability to manage product inquiries and misallocated support resources. In this segment, Brad and Tom discuss how they struggled to keep business processes in pace with enormous growth, hold the line on expenses. |
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Why Onyx?
Listen to Brad discuss why Netegrity chose Onyx and how they're using 98% of the available functionality today, including the Onyx Employee, Customer and Partner Portals. |
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Onyx CRM Becomes the Netegrity Workflow Engine
Tom Thimot highlights why corporations like Netegrity need more than a simple SFA solution to get real value. Because of Onyx's strength across the enterprise in sales, marketing, service and support, Netegrity was able to make it the workflow engine behind every business process that affects revenue. In this segment, Tom and Brad also discuss the importance of executive sponsorship and how to drive user adoption. |
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The Impact of Onyx on Netegrity's Business
You've seen how Onyx is the workflow engine for Netegrity - but how does that affect the business in terms of dollars and cents? Click on this segment to learn how multi-department collaboration helps Netegrity monitor fluctuations in the bottom line, win against large competitors, track pipeline support, allocate resources effectively and increase accuracy and close ratios in sales. |
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Collaboration That Counts
In CRM implementations, ROI is where the rubber hits the road. Hear Tom and Brad talk about the return on investment as well as the ability to increase throughput from the sales team, significantly increasing revenue with less sales people. |
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| You will need a Windows Media 9 player to access the archive. If you do not have a Windows Media 9 player, you can download the free player here. |
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| Hear What Gartner Has to Say |
For more footage from Tom and Brad and a clip from Wendy Close, Gartner Analyst, click here to access an extended version of this video.
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