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| Archived Netcasts |
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| Past Presentations |
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SSPA Best Practices Conference
May 4-6, 2008 - Santa Clara, CA
See Consona CRM's Onyx and KNOVA solutions at the Service & Support Professionals Association (SSPA) Best Practices Conference at the Santa Clara Convention Center. The SSPA Best Practices conference is the preeminent industry event that helps you build a world class support organization and deliver a breakthrough customer experience. This year's conference is focused on the Essential Elements of Support. Get more information on how you can visit us there by visiting the SSPA Conferences website.
Mining for Gold in Customer Service Experiences
Thursday, November 1, 2007
View this netcast to hear Bill Price, president of Driva Solutions, and Tim Hines, vice president of product management for Consona CRM, give you insight on how to listen for clues to customer service issues, capture valuable information to improve that experience, and orchestrate the process changes effectively using the Consona CRM Total Customer Management (TCM) approach.
View the netcast.
How to Drive New Revenue with Marketing Automation
Wednesday, September 5, 2007
Marketing organizations are facing new challenges to get their message out and produce a better return on their efforts. In this Netcast, Rob Bois, research director of customer management strategies for AMR Research, presents findings on how the landscape of marketing has changed and how marketing automation is becoming key to overcoming the challenges faced. Rob is joined by Ray Rebello, director of product marketing for Consona Corporation and Bethanne Lamb, product manager for the Onyx solution, to provide you with a preview of Million Handshakes, a world-class dialogue marketing application which can work with your CRM solution to easily overcome the marketplace challenges via its simple, yet powerful, interface to create intelligent, personalized marketing campaigns.
Click here to watch the archived presentation.
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