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September 8, 2004
Onyx Software Customers Take Top Honors at CRM Magazine's 2004 Leaders Award
Reed Business Information and Netegrity Recognized; Onyx Customers Sweep User Award Categories
The CRM Elite awards showcase six companies "that set out to get measurable results, then met or surpassed their expectations." The 2004 Influential Leaders "spotlight those people who have had a significant impact on their organization or on the industry in the last year." Onyx was the only company to have its customers recognized in both categories. Onyx customer Netegrity receive the CRM Elite award for mid-market suite CRM, and Michael Catalonello, Senior Vice President and Chief Sales Executive, Reed Business Information, was one of only two CRM customers recognized as an influential leader.
"Onyx has a long standing history of satisfied customers which is hard to come by in this industry," said Ginger Conlon, Editor-in-Chief CRM Magazine. "We see the real leaders emerge from what their customers have to say. Onyx continues to shine as they once again prove they are leaders based on their technology and market presence but more important their fervent commitment to customer success."
Netegrity Honored for Outstanding ROI
An Onyx customer since 2000, Netegrity is a leading provider of security software solutions with over 250 million users at 700 organizations globally including more than half of the Fortune 100 companies. Netegrity was presented with the CRM Elite award for excellence in achieving exceptional ROI from its CRM initiative. For every dollar invested in Onyx, Netegrity estimates it achieves a three-fold return. Some of the direct return on investment Netegrity achieved with Onyx included the following:
- Successfully managing a 45 percent increase in case volume without increasing customer support staff
- Decreased service backlog 40 percent and concurrently decreased average resolution time 35 percent
Reed Business Information's Chief Sales Executive Named Influential Leader
Reed Business Information (RBI), part of the Reed Elsevier Group, is the largest business-to-business publisher in the U.S. with titles including, Variety, Publishers Weekly and Design News. RBI uses Onyx in its North American operations to help manage and drive subscription and advertising services for over 130 titles in the media, manufacturing, electronics, construction and retail industries.
CRM Magazine recognized Onyx customer Michael Catalonello, Senior Vice President and Chief Sales Executive, of RBI as an Influential Leader - those who, by their words and actions, have made a significant impact within their company over the past year. Michael led the push at RBI to create a centralized CRM initiative using Onyx. Although sales reps initially balked over fears of a "Big Brother" system, Michael exceeded expectations with Onyx CRM and today is responsible for a significant user adoption of the system.
About Onyx SoftwareOnyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Onyx is used worldwide by mid- and large-sized enterprises - from 50 to 5,000 users - across multiple departments in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway Corporation, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com . Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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