Onyx Software Receives 2004 CRM Excellence Award from Customer Inter@ction Solutions Magazine

Home | Contact Us | Careers | Customer Login

Press Releases

Media Coverage

PRESS RELEASES

June 16, 2004

Onyx Software Receives 2004 CRM Excellence Award from Customer Inter@ction Solutions Magazine
Onyx receives top honors for helping clients experience CRM success

BELLEVUE, Wash. - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in successful customer relationship management (CRM), today announced that Technology Marketing Corporation (TMC^TM)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named Onyx Enterprise CRM as a recipient of a CRM Excellence Award for 2004. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.

The CRM Excellence Awards honor top CRM vendors for product excellence and partnership relationships with customers and clients. Award recipients were selected by an editorial team on the basis of technological excellence and vision, as well as demonstrated benefit to the customer base. The awards are currently being featured in the May and June issues of Customer Inter@ction Solutions magazine, available online at http://www.tmcnet.com/cis/.

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, Chairman and CEO of TMC. "Onyx Software has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset... their customers."

"Our customers derive real CRM success from Onyx," said Ben Kiker, senior vice president and chief marketing officer, Onyx Software. "They rely on our technology platform and proven expertise to deliver faster time-to-benefit and lower total cost of ownership than they would otherwise achieve with many other CRM vendors. We're proud to be recognized for helping customers achieve extraordinary results with their Onyx solutions and to have played a part in the success of their CRM initiatives."

Onyx Enterprise CRM integrates sales, marketing, and service operations throughout an enterprise to manage the multiple dimensions of client and partner relationships. Onyx CRM helps companies build more productive, profitable businesses by powering their ability to deliver an extraordinary customer experience. Onyx CRM is a single, unified application comprised of portals for tailoring functionality to the different user communities of employees, customers and partners. Intuitive web interfaces ease navigation and a Web-services platform built on XML improves interoperability with other business systems. Companies large and small have successfully deployed Onyx Enterprise CRM, efficiently scaling from 50 to more than 5,000 users in live production environments.

About TMC^TM
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions , and Internet Telephony® magazines, and the online publications, TMCnet.com®, Planet PDA Magazine, Alternative Power^TM and BiometriTech^TM. TMC® is also the first publisher to test new products in its own on-site laboratories, TMC® Labs. TMC® produces The VoIP Developer Conference and The Global Call Center Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.

About Onyx Software
Onyx Software Corp. (Nasdaq: ONXS), worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.

Forward-Looking Statement
This press release contains forward-looking statements, including statements about the potential benefits of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words"predict","believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited each customer's implementation with, and satisfaction of, Onyx products, and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended March 31, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

###

Onyx is a registered trademark of Onyx Software Corp. in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Bob Craig
Onyx Software
617-314-6846 Bill MacRae
TMC
203-852-6800, ext. 226
bmacrae@tmcnet.com

2006 Press Archive

2005 Press Archive

2004 Press Archive

2003 Press Archive

2002 Press Archive

2001 Press Archive

2000 Press Archive

1999 Press Archive

MEDIA CONTACTS

Americas / Corporate Headquarters

Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa

Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan

Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311