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Onyx Software Integrates 10 Systems to Handle Critical Investment Functions With Single, Complete Wealth Management Platform BELLEVUE, WA - November 13, 2006 - Onyx Software Corporation, a business unit of M2M Holdings Inc. and worldwide leader in customer relationship management (CRM) solutions for the enterprise, today announced its customer, The Glenmede Trust Company (Glenmede), has won a CRM Market Award from CRM Magazine in the category of Enterprise Suite CRM. Glenmede provides investment services to individuals and manages more than $16 billion in assets. The award recognized Glenmede's use of the Onyx solution as part of an overall technology initiative to create a complete wealth management platform.
CRM Magazine lauded CRM Market Award recipients during the destinationCRM 2006 Conference, held on Sept. 18, 2006. The CRM Market Awards recognize people and companies that have performed at the highest level, shaping the CRM industry and pushing it forward. The awards specifically showcase user companies that have commendably implemented CRM practices to garner impressive return on investment. Glenmede was the sole winner of a CRM Market Elite Award in the Enterprise Suite CRM category.
Glenmede's wealth management platform took everyday operations, as well as an investment platform developed by InvestEdge, and incorporated a front-end CRM system based on the Onyx Employee Portal, a thin-client solution providing sales, marketing and service organizations with a centralized digital workspace for exceptional customer management. The creation of Glenmede's complete wealth management platform resulted in the integration of 10 disparate systems-systems supporting such areas as trust accounting, tax optimization, trading, CRM, portfolio analytics, management, performance measurement, and report packaging.
"We face many larger competitors, so our true differentiator has always been superior client service," said Nick Voutsakis, Glenmede's chief technology officer. "To ensure future growth, we realized an integrated, all-encompassing platform was a necessity, yet no single vendor offered a complete solution. In Onyx, we found the technology to create this platform and, already, we've seen an impressive return in areas such as profit margin and client satisfaction."
"We feel privileged to support companies who differentiate themselves with customer satisfaction and loyalty," said Tom Millay, general manager of Onyx. "Glenmede has taken the tools available in Onyx and created a one-of-a-kind solution that creates tremendous value for its clients."
Learn more about Glenmede's Onyx implementation in The 2006 Elite of destinationCRM.com.
About Onyx Software
A business unit of M2M Holdings Inc., Onyx Software Corporation is a worldwide leader in customer management and process software for mid- and large-size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage and evolve their customer processes quickly and cost effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity, and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx® software-including Amway Corporation, Mellon Financial Corporation, The Regence Group, and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/. About M2M Holdings Inc.
Battery Ventures VI L.P. and Thoma Cressey Equity Partners jointly own M2M Holdings Inc., whose primary assets are Onyx Software Corporation, a worldwide leader in customer relationship management (CRM) solutions for the enterprise, and Made2Manage Systems Inc., an enterprise software and services company. M2M Holdings is dedicated to becoming a valued business partner by helping each and every customer continuously improve their business processes over time. Toward this mission, M2M Holdings invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. M2M Holdings serves more than 4,300 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, contact center, high tech, and local government. For further information, visit www.made2manage.com, e-mail at info@made2manage.com, or call (800) 626-0220.
| Contact: |
Melissa Stahley M2M Holdings Inc. P: (317) 249-1270 M: (317) 626-1840 mstahley@made2manage.com www.made2manage.com |
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