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Recognized As Industry Leader for 10th Consecutive Year Bellevue, WA - March 1, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced that its Onyx Customer Management was selected by ISM Inc., Customer Relationship Management (CRM) and Real-Time Enterprise strategic advisors, as a Top 15 CRM Enterprise Software Award for 2006. This is the tenth time that ISM has selected Onyx to its Top 15 Award list. "The Top 15 CRM Awards, which serve as the standard for comprehensive CRM software, have evolved since 1990-when ISM began the Awards-to be the industry benchmark," said Barton Goldenberg, founder and president of ISM. "The software industry is meeting the demands of the digital generation with self-service applications and Web-enabled CRM packages."
Onyx Customer Management solution was chosen after intensive testing by the ISM Software Lab at its Bethesda, MD-based headquarters. Each software package was rated according to 217 selection criteria, including 110 business functions, 49 technical features, 36 implementation capabilities, 5 real-time criteria and 17 user-support features.
"Onyx is to be praised for obtaining the Top 15 honor as ISM's software selection process is strenuous and comprehensive," said Goldenberg. "Onyx is among the leaders of the CRM industry." The Top 15 selections are featured in ISM's 14th edition of "The Guide to CRM Automation" and in a Top 15 CD available at (www.ismguide.com).
"We are pleased that Onyx has been recognized as a leading solution provider in the Enterprise CRM marketplace," said Todd Chambers, chief marketing officer of Onyx. "Onyx's unique blend of integrated CRM, business process management and analytics empowers our customers every day to increase revenues, decrease costs, and improve customer satisfaction."
About ISMFounded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management and Real-Time Enterprise initiatives. ISM publishes the annual The Guide to CRM Automation and Top 15 CRM software reviews. Barton Goldenberg, founder and president of ISM, authored CRM Automation published by Prentice Hall and is a columnist for a number of publications, including CRM Magazine. ISM private sector clients include AAA Mid-Atlantic, ExxonMobil, IBM, McGraw-Hill, Nike and United Way of America and United Way of Toronto; ISM's government clients include the Department of Defense and the US Postal Service. About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-Onyx or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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