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Onyx CRM Edges Out Oracle and SAP in Enterprise CRM Category INDIANAPOLIS — October 23, 2007 — Consona Corporation (Consona), a worldwide leader in total customer management for the enterprise, today announced that the members of Sift Media's online communities awarded Onyx CRM with a 2007 Business Software Satisfaction Award in the Enterprise CRM category.
The Sift Media Business Software Satisfaction Awards were established to reward high standards from software application providers serving UK and other European businesses. In 2006, the Awards were issued to vendors of accounting and tax software applications. In 2007, Sift Media honored 19 software firms across the business disciplines of accounting and finance; human resources; training; and CRM/customer management.
The CRM-class winners were unveiled on MyCustomer.com, Sift Media's online CRM service. The results were based on the views of almost 2,000 members of Sift Media's online professional communities: MyCustomer.com, AccountingWEB.co.uk, FinanceWeek.co.uk, BusinessZone.co.uk, UK Business Forums, TrainingZone, HRZone and KnowledgeBoard.com. Survey participants, as well as resellers who had implemented the systems, were asked to rate their systems in different functional categories.
Members of these leading online communities ranked Onyx CRM as the top solution in the Enterprise CRM category over both Oracle and SAP.
"We're thrilled to receive a 2007 Business Software Satisfaction Award," said Pete Strom, general manager of Consona CRM. "One of the most humbling aspects of this award is that comes from the sentiments of our end users and business partners. The very core of our mission at Consona CRM is taking responsibility for the ongoing results and satisfaction of our customers, so to receive an honor that is literally based on how we're measuring up to this objective is quite exciting."
Richard Furby, vice president of EMEA for Consona CRM, agreed. "Onyx has enjoyed providing localized software, services and support to an active community of customers across Europe, the Middle East and Asia for years. This award is a testament to the quality of our global model, which we continue to strengthen."
About Sift Media and MyCustomer.com
Sift Media is a leading business-to-business publisher specialising in online, interactive professional communities. With a range of services including Web sites, e-mail publications, industry awards, and events, Sift Media delivers original, branded content to over half a million professionals in accounting and finance, HR and training, IT, marketing, customer management and knowledge management. MyCustomer.com, Europe's leading online CRM service, provides highly valuable news, information, advice and best practice case studies to help members make the most of customer management activities, achieve core business objectives, and help improve the ROI of CRM programmes. MyCustomer.com's membership includes around 80,000 members worldwide, with more than 50 percent based in the UK and Europe. To learn more, call 0117 915 3344, e-mail service@mycustomer.com, or visit www.mycustomer.com.
About Consona Corporation
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information, visit www.consona.com, www.onyx.com, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
| Contact: |
Melissa Stahley Consona Corporation P: (317) 249-1270 M: (317) 908-7050 melissa.stahley@consona.com www.consona.com |
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