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Onyx and KNOVA Solutions Honored for Technology Excellence and Innovation; Position Consona CRM for Industry Leadership INDIANAPOLIS — December 10, 2007 — Consona CRM, a leading provider of total customer management solutions for the enterprise, today announced that Onyx CRM and the KNOVA service resolution and knowledge management solution have received a 2007 Product of the Year Award from Technology Marketing Corporation's (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.
"For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions magazine. "Consona CRM has proven [its commitment] to quality and excellence in solutions that benefit the contact center experience, as well as ROI for the companies that use them."
"We're extremely pleased to have both our solutions receive the 2007 Product of the Year Award because it is a testament to our ongoing effort to build a comprehensive, tightly-integrated, best-of-breed CRM suite that takes an enterprise-wide approach to managing customer relationships," said General Manager of Consona CRM Pete Strom. "Our high customer satisfaction levels and, continued industry accolades such as this award, speak for the technology, quality, and functionality breadth behind both these products. We truly have the foundation for what we believe will help us become one of the top three CRM vendors in the industry."
The 10th Annual Product of the Year Award winners will be featured in the January 2008 issue of Customer Interaction Solutions magazine. For more information about the Customer Interaction Solutions magazine 2007 Product of the Year Awards, please visit www.tmcnet.com.
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information, visit www.consona.com/crm, www.onyx.com, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About Technology Marketing Corporation
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 6,000 most visited Web sites in the world by alexa.com, TMCnet serves as many as three million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference and Green Technology World Conference. For more information about TMC, visit www.tmcnet.com. For more information about TMC, visit www.tmcnet.com.
| Contact: |
Melissa Stahley Consona Corporation P: (317) 249-1270 M: (317) 908-7050 melissa.stahley@consona.com www.consona.com |
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