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“The winners of the 2008 Top 15 continue to raise the bar for the CRM community with significant advancements in both functionality and connectibility. Mobile access, as well as Web 2.0, are of increased importance to sales and marketing professionals and their always-on, always-connected digital clients,” said Barton Goldenberg, president of ISM.
Consona CRM was chosen after intensive testing by the ISM Software Lab at its Bethesda, Md.-based headquarters. Each package was rated according to 217 selection criteria, including 103 business functions, 52 technical features, 36 implementation capabilities, nine real-time criteria and 17 user-support features.
The Onyx and KNOVA solutions have been consistently recognized by the industry, with 12 awards in 2007, this honor from ISM, plus accolades from numerous trade publications in 2008, including destinationCRM, TMC and KMWorld.
“Consona CRM is to be praised for obtaining the Top 15 honor, as ISM’s software selection process is strenuous and comprehensive,” said Goldenberg. “Consona is a leader in the CRM industry.”
“This year’s nomination to the ISM Top 15 CRM Enterprise Software Award list marks a full decade that Consona CRM solutions have been acknowledged by these industry experts as a leader in CRM,” said Tom Millay, general manager of Consona CRM. “Our continued dedication to empowering our clients to meet their customer satisfaction objectives, as well as our commitment to offering innovative, best-in-class technology, are brought to light by honors such as this. We’re very pleased to be a recipient of this year’s award.”
The Top 15 selections are featured in ISM’s 16th edition of The Guide to CRM Automation and in a Top 15 CD, available at: www.ismguide.com.
About Consona Corporation and Consona CRM
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information, visit www.consona.com/crm, www.onyx.com, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
About ISM
Founded in 1985, ISM Inc. offers strategic advisor services to organizations planning and implementing Customer Relationship Management (CRM), Contact Center initiatives and Digital Client initiatives. ISM annually publishes The Guide to CRM Automation and Top 15 CRM and Real Time CRM software reviews. Barton Goldenberg, founder and president of ISM, is the author of CRM in Real Time (published by Information Today) and CRM Automation (published by Prentice Hall) and is a columnist for a number of publications including CRM Magazine. ISM private sector clients include AAA, Amtrak, Delta Faucet, ExxonMobil, IBM, Lucent Technologies, McGraw-Hill, Nike, NYSE, PepsiCo, Roche, T. Rowe Price, United Way and Xerox; ISM’s government clients include the Department of Defense and the US Postal Service.
| Contact: |
Melissa Stahley Consona Corporation P: (317) 249-1270 M: (317) 908-7050 melissa.stahley@consona.com www.consona.com |
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