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During the economy’s slump in the early 2000s, many companies attempted to implement aggressive cost-cutting measures in an effort to retain sales or avoid severe measures such as layoffs. IT budgets were squeezed and many consumer-based industries shifted their investments away from a focus on customer relationship management. Lower-cost solutions were implemented in the short-term, such as interactive voice response (IVR), web self-service, and others.
In this netcast, Bois presents lessons learned and the top investments to consider for customer service stability and, even growth, amidst market uncertainty. Consona CRM’s Millay discusses how Consona CRM solutions can help companies weather potential economic storms while not compromising their long-term business plans.
Key netcast learnings include:
- What can be learned from past investment choices;
- The top five investments to maintain customer service stability;
- Smart service strategies using Consona CRM solutions; and
- How to increase customer loyalty while reducing overall service investment.
The netcast is now available for viewing on the Onyx Web site.
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information about CRM Software, visit www.onyx.com, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
| Contact: |
Melissa Stahley Consona Corporation P: (317) 249-1270 M: (317) 908-7050 melissa.stahley@consona.com www.consona.com |
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Copyright © 2008 Onyx Software, a Consona CRM solution.