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“Our plan was to seamlessly transition products throughout our operations without any overhead or paper,” said Champlain IT Director Alan Clark. “We planned to accomplish this plan by bringing in real-time scheduling, lineups, dispatch lists, shop travelers and online operating instructions—all of which are supported by real-time schedule updates to add full visibility to the inventory, down to the individual reel.”
Among governments’ greatest challenges in evolving technologically is remaining effective and approachable at the citizen level, while also meeting transformational goals of cost reduction and increased efficiency. These challenges have been intensified for local governments in the UK by the nation’s eGovernment initiative, which calls upon the organizations to transform into interactive service centers that are able to manage relationships among citizens, businesses, and diverse government agencies.
“As expectations increase from growing customer and central government demands, local authorities have never before faced such a demanding and dynamic operating environment. To address these requirements, Onyx OneServe v6.0 delivers to councils access to improved functionality to help them streamline processes, increase the speed and accuracy of query responses, and ensure appropriate and comprehensive data is available to all levels of management, on demand.
“Champlain knew, from years of experience, that AXIS ERP was a superior product with all of the best functionalities to support a leader in the wire and cable manufacturing industry, said Ron Greco, director of sales for AXIS. “With the upgrade, Champlain gained incredible improvements in data accessibility and industry-standard quality control. This functionality will serve Champlain well as the company continues to expand its operations and provide customers with innovative, high-quality cable.”
Enhancements incorporated in Onyx OneServe v6.0 include:
- Award-winning contact center centralization;
- A single, holistic view of the citizen and/or business;
- Multi-department case and workload management;
- A true shared services platform to support a diversity of partnership configurations;
- Industry-leading process management capability monitoring service delivery across departments; and
- World class analytics to support operational and strategic decision making.
Consona CRM also offers a complementary knowledge management and self-service solution, OneServe KM. Derived from KNOVA®, a Consona CRM solution, Onyx OneServe KM enables citizens to serve themselves online. With a suite of applications, Onyx OneServe KM supports the process of problem resolution in the support center, on the web site and in customer communities.
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP)software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information about CRM Software, visit www.consona.com/crm, www.onyx.com<, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
| Contact: |
Melissa Stahley Consona Corporation P: (317) 249-1270 M: (317) 908-7050 melissa.stahley@consona.com www.consona.com |
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Copyright © 2008 Onyx Software, a Consona CRM solution.