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Onyx CRM and KNOVA KM Awarded for Technology Excellence and Innovation
INDIANAPOLIS, June 18, 2008—Consona CRM, a leading provider of total customer management solutions for the enterprise including Onyx CRM and KNOVA KM, today announced that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine (www.cismag.com) has named the Onyx customer relationship management (CRM) solution as a recipient of a 2008 IP Contact Center Technology Pioneer Award, and that Communications Solutions (www.tmcnet.com/comsol) has named the KNOVA knowledge management (KM) solution as a recipient of a 2007 Product of the Year Award.
The 2008 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.
“Consona CRM has proven to our editorial team at Customer Interaction Solutions that Onyx CRM is a groundbreaking IP contact center technology. Onyx CRM has been designed with the needs of the contact center market in mind and deserves this significant honor,” said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Interaction Solutions. “With technology as the key to the success of any call center, it is my pleasure to recognize Consona CRM for bringing advanced, pioneering technologies to market while providing high quality and superior applications.”
The eighth annual Communications Solutions Product of the Year Award recognizes the vision, leadership and attention to detail that are the hallmarks of the prestigious award. The most innovative products and services brought to market in 2007 were selected as recipients of this year’s Communications Solutions Product of the Year Award for their groundbreaking achievement.
“KNOVA KM has been recognized with a 2007 Product of the Year Award for excellence in the advancement of data communications,” said Rich Tehrani, TMC president and group editor-in-chief of Communications Solutions. “Consona CRM has proven it is committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor this company’s hard work and accomplishments and look forward to more innovative solutions from Consona CRM in the future.”
“It is an honor to be recognized for the hard work we put into keeping the Onyx and KNOVAsolutions at the forefront of the CRM industry,” said Tom Millay, general manager of Consona CRM. “Acknowledgment from industry leaders, alongside our consistently high customer satisfaction ratings, bear witness to Consona CRM’s commitment to delivering best-in-class products. We aim to provide a depth of functionality and quality of technology that optimally serve our customers’ needs and advance their business goals.”
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July 2008 issue of Customer Interaction Solutions magazine.
The 2007 Product of the Year Award winners can be found on the Communications Solutions Web site. For more information please visit:
About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. With flagship products Onyx and KNOVA, Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information about CRM software, visit www.consona.com/crm, www.onyx.com, or www.knova.com, e-mail info@consona.com, or call (888) 8 CONSONA.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by 2-3 million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
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