 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
| Press Releases |
|
| Media Coverage |
|
|
|
 |
|
 |
Innovative Solution Aligns Customer Processes, Accelerates Customer Service and Slashes Costs BELLEVUE, WA - April 20, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced the immediate availability of Advanced OPM (Onyx Process Management). Onyx Process Management-a robust and flexible business process management platform announced in April, 2005-enables customers to rapidly automate and manage customer-facing processes using business rules and cross-platform integration technology.
Businesses everywhere use online forms for many of their most critical customer management processes, but have struggled with the cost and complexity of developing customized electronic forms. Advanced OPM allows them to rapidly design and implement custom forms with integrated process workflow and business rules. This enables companies to align their people with their customer-facing processes and systems, resulting in faster customer response time, fewer errors, greater business agility, and lower development and process cycle costs.
"Business Process Management (BPM) enables a company to describe its critical business operations so that they can be deeply customized. Being able to deeply customize customer-facing business operations enables a company to differentiate itself as a strategic advantage in a highly competitive market," said Tom Dwyer, Yankee Group research director.
Advanced OPM, the latest addition to the Onyx Process Management portfolio, makes it easier to automate customer-facing processes of all kinds, such as new customer account origination, order entry, customer support, and other workflow-based process. Onyx's Advanced OPM enabled one financial services customer to slash the time required to manage the credit card enrollment process by more than 99%, from 3-5 days to 15-20 minutes, allowing them to reduce costs while driving substantial increases in customer acquisition rates.
"Over the past year, Onyx has quietly become a leader in delivering customer-focused process management capabilities," said Todd Chambers, Onyx chief marketing officer. "Advanced OPM extends the reach of our process technology to create business processes that include the human factor. The resulting acceleration in the ability to quickly create and deliver new customer-focused services, coupled with striking reductions in costs, are compelling reasons for enterprises that care about competitive advantage to take a new look at Onyx."
About Onyx SoftwareOnyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
| 2006 Press Archive |
|
| 2005 Press Archive |
|
| 2004 Press Archive |
|
| 2003 Press Archive |
|
| 2002 Press Archive |
|
| 2001 Press Archive |
|
| 2000 Press Archive |
|
| 1999 Press Archive |
|
| MEDIA CONTACTS | ||||||||||||
| ||||||||||||
info@onyx.com
Copyright © 2008 Onyx Software, a Consona CRM solution.