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Leading Industry Analyst Speaks on Creating Metrics that Identify Customer Value and Profitability BELLEVUE, WA - May 23, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced the second in its series of online events with leading customer relationship management (CRM) industry analysts.
The series features industry experts from around the world discussing research results on CRM industry trends and providing insight into industry best practices, as well as access to complimentary resources such as analyst reports and white papers.
This week's event will feature Robert Bois, research director in AMR Research's customer management practice. The practice is dedicated to detailed studies of business processes and software related to sales, service, and support functions. The topic of Mr. Bois' presentation is "Creating metrics that identify customer value and profitability". During the netcast, Bois will discuss how to get a strategic advantage for your business. He will also address:
- How to identify your high value customer relationships
- How process management and workflows can uncover opportunities
- Rethinking the traditional roles in relationship management
The free event is open to the public and will be conducted via a Web-based conference on Thursday, May 25th at 1:00 p.m. Eastern. (To register, use the following link: http://www.onyx.com/NewsAndEvents/CreatingMetrics/ ).
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS - News) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software -- companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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