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Onyx Bests Field Of CRM Software Vendors with Adaptive Solution to Unite Business Units at Nation's Top KVM and Server Rack Technology Reseller BELLEVUE, WA - July 10, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced DirectNET has chosen its full suite of customer relationship management (CRM) products as a unifying, company-wide platform for improving workflow, enhancing customer service, generating sales opportunities and conducting marketing campaigns. DirectNET, the nation's number one value added reseller (VAR) of KVM switch solutions, selected Onyx after an extensive review which included vendors such as SalesLogix, Salesforce.com, Siebel OnDemand, Sugar CRM and Soffront CRM Software.
DirectNET selected Onyx's integrated CRM, business process management and analytics solutions to unite DiretNET's three independent business units which focus on selling KVM switch solutions to enterprises and online, as well as the nation's only online server rack superstore. The success of the three business units have enabled DirectNET to emerge as the foremost reseller of KVM and server rack brands.
"After an analysis of our needs and a thorough review of the market's leading CRM vendors, we determined that Onyx's solution would best integrate our divisions and unify all our business units," said Jon Inaba, director of sales for DirectNET. "Previously, we had a CRM product from SAP which didn't link our front and back-end operations effectively or allow us to utilize customer data to the fullest. Onyx adapts to our company to collectively improve business processes, enabling us to better serve customers and leverage data and staff in ways that offer greater sales and marketing potential."
Onyx's solution is designed to create synergies across all DirectNET's business units and interaction channels, and is intended to provide the company with a range of benefits including:
- Integration of disparate systems to streamline processes and eliminate operational redundancies, capacity to scale for future growth, executive reporting and dashboards for tracking business objectives;
- Improved customer support through enhanced access to data, ticket tracking, defect tracking and contract management;
- Remote connectivity for sales teams, step-by-step selling methodologies, access to historical and real-time data, tools for increasing productivity, effectiveness, time management, forecasting and managing sales channel;
- Streamlined and centralized quote, proposal and RFP process;
- Business intelligence (BI) tools to mine data and identify new sales opportunities;
- Marketing automation to conduct campaigns, target prospects, and analyze ROI.
- Onyx Customer Management (OCM), a browser-based solution providing sales, marketing and customer service operations a centralized workspace to manage the entire customer lifecycle;
- Onyx Process Management, a robust and flexible platform to automate, manage and evolve customer-centric processes, optimize performance and increase business agility;
- Onyx Analytics to analyze and adjust customer-facing operations using advanced performance metrics.
About DirectNET, Inc.
DirectNET (www.DirectNET.us), founded in 1995, is comprised of three independent business units: 42U, Server Racks Online and KVM Switches Online. 42U (www.42U.com) is the leading VAR of enterprise KVM Switch Solutions. KVM Switches Online (www.KVM-SWITCHES-ONLINE.com) is the largest KVM Switch e-commerce store in the US. Server Racks Online (www.SERVER-RACKS-ONLINE.com) is the one and only online rack superstore in the US. All three companies were developed as a response to the overwhelming need for independent datacenter and server management solutions. As a result of the success of all three business units, DirectNET has become the number one reseller of the major KVM and server rack brands in the market.
About Onyx Software
Onyx is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at 888-ASK-ONYX, info@onyx.com or http://www.onyx.com/.
Contact:
| Melissa Stahley M2M Holdings, Inc. Office: (317) 249-1270 Mobile: (317) 626-1840 mstahley@made2manage.com http://www.onyx.com | Matt Card Davies Murphy Group Office: (781) 418-2411 Mobile: (617) 877-3474 mcard@daviesmurphy.com http://www.daviesmurphy.com |
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