Onyx Software Releases New All-in-One Email Solution for High Volume Service Communications

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November 9, 2004

Onyx Software Releases New All-in-One Email Solution for High Volume Service Communications
Onyx Email Accelerator increases customer satisfaction by getting more messages through to intended audience

BELLEVUE, WA. - Onyx® Software Corporation today announced the release of the Onyx Email Accelerator, a new all-in-one email solution designed to help target, personalize, send and track high volume HTML emails. The solution is tightly integrated with Onyx Enterprise CRM, enabling users to quickly send personalized emails and track the responses in real-time while reducing the need for pay-by-the-message solutions from third party email vendors.

The Onyx Email Accelerator can be used for a variety of high volume communications including program registration forms from training organizations, upgrade or service notices from customer service organizations and personalized messages from corporate executives to industry analysts and other market influencers. Using the Onyx Email Accelerator, organizations can take full advantage of the data already stored within Onyx CRM when targeting and sending email.

"Like many of our customers, we use email to provide product updates and support information," said Ben Kiker senior vice president and chief marketing officer, Onyx Software. "We designed the Onyx Email Accelerator to streamline this process while eliminating the need for costly third party email vendors. And by tracking the interactions in Onyx, we are able to monitor customer responses and react to requests as they're received."

The Onyx Email Accelerator gives organizations a cost-effective tool to significantly streamline sending high volume emails. Because the information is tracked in Onyx CRM, organizations can have better reporting and better assessment of service effectiveness. In addition, organizations can:

Utilize Onyx Email Accelerator and Onyx List Manager to build targeted email communications
Send personalized emails from individuals or groups within a company
Use any HTML editor to create rich email content
Integrate responses in real-time directly into Onyx for immediate reporting and analysis
Capture un-subscribes so that a recipient's Onyx record is updated immediately when they opt-out
Automatically update customer records associated with the email

The Onyx Email Accelerator can also be used to target, send and track responses for high volume HTML email marketing campaigns. Many organizations often use third party email vendors for broad scale permission-based email marketing. However, these vendors are typically identified by spam filters and ISPs to be the source of mass email. Consequently, email sent through these vendors can be flagged as spam and blocked before reaching the intended audience. Because the domain of the server sending the email matches the sender, emails distributed using the Onyx Email Accelerator are less likely to be blocked, thus enabling more emails to get through to the targeted audience.

With over 1,300 customers, Onyx solutions are used by service, sales and marketing organizations ranging from medium-sized businesses to the world's most recognized brands, including American Express, Amway, and ntl. While these companies range in size and vary in their geographic location, they share one common need - the need to cost effectively model processes to provide a more intimate level of customer service where every interaction counts. Onyx CRM supports this objective by offering a rich portfolio of capabilities including business process automation, cross-sell / up-sell, email management, intelligent call scripting, knowledgebase access, web self-service and work ticket management.

About Onyx Software
Onyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, easy to use solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com.

Forward-Looking Statement
This press release contains forward-looking statements, including statements about the potential benefits of Onyx products. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words" predict", "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited each customer's implementation with, and satisfaction of, Onyx products, and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our quarterly report on form 10-Q for the period ended September 30, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information or circumstances after the date of this release or to reflect the occurrence of unanticipated

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Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Bob Craig
Onyx Software
617-314-6846

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MEDIA CONTACTS

Americas / Corporate Headquarters

Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa

Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan

Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311