 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
| Press Releases |
|
| Media Coverage |
|
|
|
 |
|
 |
December 1, 2004
Onyx Software, Together with Microsoft and Unisys Delivers New Educational Website For Local Government
GovernmentCRM.com Provides Information On Citizen Response Management Initiatives For Local Government Decision Makers
"More and more local government decision-makers are beginning to evaluate solutions to more effectively manage non-emergency citizen requests, causing many of them to look at CRM for the first time," said Scott Padlick, Global Director of Government CRM, Onyx Software. "Onyx, Microsoft and Unisys have worked together to develop www.GovernmentCRM.com as an educational resource for local governments to understand the power of CRM for citizen service initiatives, and learn best practices for deploying CRM solutions."
Onyx, Microsoft and Unisys developed the GovernmentCRM.com Website in an effort to educate local governments on the value of CRM. This Internet resource portal is one of several outreach programs this group of companies has delivered, including educational webcasts, newsletters, and government industry events. The three companies offer leading solutions and services for the public sector including Onyx CitiServe, a CRM solution designed for North American cities and counties, to more effectively manage citizen requests; the leading Microsoft platform, and Unisys government domain consulting expertise and leading integration services.
"The launch of GovernmentCRM.com is a direct result of the successful working relationship between Microsoft, Onyx and Unisys," said Steve Kohn, Director of ISV Ecosystems, Developer and Platform Evangelism, Microsoft Corp. "Building on the power of .NET technologies, the strength of Onyx CitiServe's .NET-enabled CRM platform, and Unisys' public sector domain expertise, we're offering highly targeted solutions and an educational tool for customers to become more efficient and deliver better service to citizens through advanced technology."
Onyx in Local Government
In March Onyx delivered Onyx CitiServe, a CRM solution designed specifically for United States cities and counties to more effectively manage citizen requests. Onyx CitiServe powers a 3-1-1 infrastructure enabling cities and counties to respond to, track and measure citizen inquiries. Onyx CitiServe is a tightly integrated, multi-channel solution that includes a CRM application for employees to manage citizen requests in a single database; a citizen portal, allowing citizens to log and track service requests online; and reporting and analytics software, providing government officials real-time information on citizen service levels or call center effectiveness in pre-built or easy to create reports, which increases department and program accountability. Onyx CitiServe captures all vital citizen data in a single database helping to eliminate silos of information and unnecessary handoffs between government departments, allowing the city or county to provide more efficient resolution to citizen issues. Outside the U.S. more than 30 local governments in the United Kingdom and other parts of the world are using Onyx for Local Government to successfully manage citizen services.
Onyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, easy to use solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
| 2006 Press Archive |
|
| 2005 Press Archive |
|
| 2004 Press Archive |
|
| 2003 Press Archive |
|
| 2002 Press Archive |
|
| 2001 Press Archive |
|
| 2000 Press Archive |
|
| 1999 Press Archive |
|
| MEDIA CONTACTS | ||||||||||||
| ||||||||||||
info@onyx.com
Copyright © 2008 Onyx Software, a Consona CRM solution.