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November 21 2005
OGCbuying.solutions grows revenue with Onyx
Onyx improves process efficiency and service, and drives increased customer spend
Following the merger of The Buying Agency (TBA) and the Managed Services division of the Central Computer and Telecommunications Agency (CCTA), the newly formed OGCbuying.solutions faced the challenge of improving the level of service it offered to government departments and agencies. They chose Onyx Customer ManagementTM to bring together 14 existing customer databases into a single sustainable system that would integrate closely with data warehouse and helpdesk facilities. Because the solution is web-based, it allows employees to access customer information from any of Buying Solutions three offices, and also remotely. This enables more responsive and effective customer management as well as streamlined processes.
Laurence Barnett, Marketing Services Director at Buying Solutions explains: "We were won over by the demonstrations of Onyx Customer ManagementTM that we saw; its usability was superior to the alternatives we looked at. It had space to add extra fields as our needs evolved and the support costs are about 6% lower than those of its nearest rival".
"I can confidently say that the Onyx system is making a significant contribution to our business, in terms of overall efficiency and service," states Barnett. "Not only have we grown revenue, we've also improved the efficiency of processes, such as incident management, and generated operational savings, too. One of the greatest benefits is the system's ability to keep pace with changes in the 'machinery of government', like the amalgamation of the Inland Revenue and HM Customs and Excise."
"The achievements at Buying Solutions are great examples of how Onyx is helping our government customers," comments Richard Furby, Managing Director, EMEA, Onyx. "Time and again, our solutions have the usability, scalability and ease of integration to support service improvements, and deliver process efficiency gains and savings straight to the bottom line."
About OGCbuying.solutionsOGCbuying.solutions is an Executive Agency of the OGC (Office of Government Commerce), offering a procurement service to all parts of the public sector. Buying Solutions provides procurement routes for customers using framework agreements branded as either Catalist or Managed Services that capitalise on the benefits of aggregated buying power. The Agency was formed in April 2001, following the recommendations of the Gershon Report. It was created from the merger of The Buying Agency (TBA), headquartered in Liverpool, and the Managed Services division of the Central Computer and Telecommunications Agency (CCTA) in Norwich and London. About Onyx Software
Onyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organisations to automate, manage and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at +44 (0)1344 322000 or info@onyx.com.
| Press Contact: Lucy Saunders +44 (0)20 8946 4499 |
Investor Contact: Rosemary Moothart Onyx Software 425-519-4068 |
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