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August 18, 2004
The Regence Group Expands Use of Onyx Software by Allowing Agents to Access Web Portal
Major Northwest Health Insurer Deploys Online Services to Agents and Brokers in Oregon and Washington States
"Allowing our agents to quickly access vital information online such as plan quotes and proposal information will substantially increase broker effectiveness," said Scott DeNies, CRM Manager for The Regence Group. "It will also enhance broker loyalty, increasing the chances Regence is quoted for each piece of business. We have and will continue to rely on Onyx to improve performance from our agent channel."
Based on the Onyx Broker Portal, Regence Online Services for Agents allows Regence agents and brokers to retrieve real-time rate quotes and proposals for community rated groups. This reduces the time required to provide quotes and increases the efficiency of the quoting process for both agents and Regence staff. It further allows agents to more quickly respond to their client's needs, fostering stronger relationships between Regence and its agents.
The Regence Group has used Onyx CRM since 2000 to provide its sales and marketing personnel the ability to capture, qualify and route sales leads; produce real-time reports on sales pipeline activity and sales forecasts; segment customers and prospects to enable targeted marketing campaigns; improve partner relationships, and measure broker performance. With the deployment of Regence Online Services for Agents, Regence has expanded its use of the Onyx system to help streamline the lead to enrollment process driven by their agent channel.
The Onyx Broker Portal is part of the Onyx Healthcare Opportunity Management Solution. A leader in the CRM healthcare market payer segment, Onyx offers Payers the Onyx HealthCare Opportunity Management Solution to help streamline the lead to enrollment process and automate renewals for health plans. As a result, Payers have been able to drive significant improvement in areas like enrollment and broker effectiveness using Onyx. Onyx counts more than two dozen major healthcare organizations as customers including The Regence Group (BlueCross BlueShield of Oregon, BlueShield of Washington, BlueShield of Idaho and BlueCross BlueShield of Utah), UPMC Health Plan, Health Alliance Medical Plans, HealthNow, Ingenix Health Intelligence; Delta Dental, New York and Pennsylvania; Kaiser Permanente; Neighborhood Health Plan; and Sierra Health Services.
About Onyx SoftwareOnyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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