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Largest Pension Manager In Uruguay Enjoys Greater Efficiencies and Increased Customer Satisfaction BELLEVUE, WA - March 13, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced República AFAP, Uruguay's leader in managed pension funds, has gone live on Onyx Customer Management. Leveraging the expertise of leading Latin American consulting firm, SONDA, República AFAP is using Onyx to achieve its objectives of improving customer facing processes while creating a single, unified view of each customer.
"Our clients and their employees are looking for a trusted, long term partner that is responsive to their needs for timely and knowledgeable assistance and broad corporate support. For República AFAP, providing excellent customer service is a key part of our mission as an organization," said Juan Pablo Raineri, Quality Manager, of República AFAP. "In order to deliver on that mission, it is critical that we have a system that allows us to truly understand and serve our customers and to do so cost effectively."
Prior to implementing the Onyx solution, República AFAP was using several internal systems to manage customer relationships. Onyx was chosen based on three major factors: product, price and service. Utilizing the powerful features of Onyx 5.0, República AFAP centralized customer data, delivered mobile access to the Onyx system to field agents via Palm Handhelds, and is effectively managing internal business processes impacting the customer experience.
República AFAP has already seen the benefits of Onyx within a few short weeks of implementing the system. Users have embraced the new Onyx system which delivers complete customer information at their fingertips, including a record of all prior customer communications such as phone and email. Key tasks can be completed in one-fourth the time previously required, enabling customer service representatives to respond faster to customer inquiries. Onyx's powerful list and task management capabilities slash the time required to prepare for outbound calls, enabling users to spend more time delivering better customer service.
Similarly, the mobile sales force now has access to the Onyx system in real time, allowing them to respond faster to customer claims, update account data, print balances, or enter service requests while on the road.
Between faster performance and more complete user information, República employees are able to deliver higher quality service and enhance the customer relationship, which was República's main objective for implementing a CRM system.
"Working closely as a team with Onyx and República AFAP, we implemented and rolled out the new solution even faster than we had anticipated," said Gabriel Augustower, Project Manager of SONDA. "This included all of the customization, modification of business rules, and the integration with the PBX system at República, which is a real testament to the flexibility of the Onyx system."
"For Onyx our international customers, such as República AFAP, along with partners like SONDA, are a key part of our overall market strategy," noted Jack Denault, senior vice president of Americas at Onyx. "Onyx is committed to extending our customer management software into exciting new markets, such as Latin America, and we are pleased to be able to announce the successful deployment of Onyx's first major customer in Uruguay."
About Onyx SoftwareOnyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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