 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
 |
|
| Press Releases |
|
| Media Coverage |
|
|
|
 |
|
 |
Rapidly Growing Services Provider Manages More Than 200,000 Calls Per Day BELLEVUE, WA - June 21, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced that Tikshoov, the largest provider of outsourced contact center services in Israel, has selected Onyx as its multi-tenant CRM platform.
With over 2,500 staff operating 1,800 advanced contact center workstations from six independent locations in Israel, Tikshoov fields more than 200,000 information and sales calls for its clients every day. IT Navigator, Onyx's partner in Israel, implemented the solution which allows Tikshoov to host multiple clients on the same contact center infrastructure, delivering a consistent customer service experience, while providing high levels of personalization and security for each client company.
"The Onyx CRM solution will play an important role in delivering high quality and personalized services to our growing portfolio of customers who want to outsource their contact center. The desire to provide each customer with a secure customer management interface, customized to meet their industry-specific business requirements and information needs, in the shortest space of time was a major factor in our decision to invest in Onyx. Its ability to preserve our existing IT investments by using open standards to integrate with other IT assets such as computer telephony integration (CTI) platforms and automatic call distribution (ACD) systems, for example, was also important to us," said Yoram Raviv, Executive Vice President, Tikshoov.
"Contact Centers are often at the heart of key business processes, so it is no surprise that they require increasingly flexible and scalable customer management environments in order to thrive. We are confident that the advanced service, sales and multi-tenant capabilities provided by Onyx, combined with the expertise of IT Navigator, will provide Tikshoov the competitive edge it is looking for in its rapidly growing outsourcing business," said Andie Rees, Senior Vice President, International, Onyx Software. About Tikshoov
Tikshoov is the leading provider of contact center services in Israel and an emerging global player. It designs, launches and operates state-of-the-art contact centers that integrate advanced information technology and communications systems. Its service representatives leverage these systems to deliver high-quality support, marketing and sales contacts for its corporate clients' customers.
Tikshoov provides outsourced contact center services for a range of organizations, serving in effect as a specialized operational branch for our clients. Its service concept is based on the principles of business co-operation, an identity of interests, and full transparency, enabling its clients to monitor contact center operations on a continual basis.
About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
| 2006 Press Archive |
|
| 2005 Press Archive |
|
| 2004 Press Archive |
|
| 2003 Press Archive |
|
| 2002 Press Archive |
|
| 2001 Press Archive |
|
| 2000 Press Archive |
|
| 1999 Press Archive |
|
| MEDIA CONTACTS | ||||||||||||
| ||||||||||||
info@onyx.com
Copyright © 2008 Onyx Software, a Consona CRM solution.