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Onyx Tops Field Of CRM Software Vendors In Extensive Review By Leading Provider Of Information Management Solutions and Services To Local Government BELLEVUE, WA - Feb. 13, 2006 - Onyx® Software Corporation (NASDAQ: ONXS), a worldwide leader in customer management solutions for the enterprise, today announced Tyler Technologies, Inc. (NYSE: TYL) has chosen its full suite of customer relationship management (CRM) products as a unifying, company-wide platform for enhancing customer service, improving workflow and generating sales opportunities. Tyler, a leading provider of end-to-end information management solutions and services to local governments, selected Onyx after an extensive, nearly year-long review which included software vendors such as Pivotal, Remedy, and Salesforce.com.
"Two factors were key in selecting Onyx, the first being a result of our own internal research regarding products and vendors in the CRM space along with a recommendation from a leading research analyst at Gartner," said Rick Hoff, CTO for Tyler Technologies. "Also, we wanted to see the products in action and after culling the field to a short-list, we evaluated how each performed in over 100 scripted scenarios. Onyx emerged as the clear choice for enhancing and integrating our support, development and sales activities.
"Vendors commented this was the most rigorous review they had ever participated in," continued Hoff. "During the review we discovered Onyx would also enable us to quickly modify workflow processes and respond to changing business needs without writing a lot of code. This is an extremely important feature that provides us with an additional competitive advantage."
"A growing number of companies recognize that their business requirements change over time. Solutions like Onyx' customer process management software will enable them to dynamically update their business processes without expensive and time-consuming rewrites," says Joshua Greenbaum, principal, Enterprise Applications Consulting. "The ability to integrate business processes and customer management software helps companies create a competitive advantage in a dynamic business environment."
Onyx's CRM solutions unite Tyler Technologies' six business divisions, engaged in offering over 50 information management products and services to over 6,000 government offices in all 50 U.S. states, Puerto Rico, Canada and the United Kingdom. Onyx's solution creates synergy across all divisions and interaction channels, enabling Tyler to deliver superior customer service by providing a complete picture of each customer.
Onyx's solution for Tyler includes:
- Onyx Customer Management, a thin-client CRM solution providing sales, marketing and service organizations a centralized digital workspace for comprehensive management of every interaction throughout the entire customer lifecycle;
- Onyx Process Management, a robust and flexible platform to automate, manage and evolve customer-centric processes, optimizing performance and increasing business agility without huge disruptions or expenditures;
- Onyx Analytics, enabling enterprises to analyze and adjust customer-facing operations using advanced performance metrics. This includes business intelligence tools tightly integrated with Onyx Customer Management which leverage pre-built customer reports, cubes and templates for a complete picture of key information.
Based in Dallas, Tyler Technologies (NYSE: TYL) is a leading provider of end-to-end information management solutions and services to local governments. Tyler partners with clients to make local government more accessible to the public, more responsive to needs of citizens, and more efficient. Tyler's client base includes nearly 6,000 local government offices throughout all 50 states, Canada, Puerto Rico and the United Kingdom. Forbes Magazine named Tyler one of the "200 Best Small Companies" in America in 2004. More information about Tyler Technologies can be found at www.tylerworks.com. About Onyx Software
Onyx Software Corporation (NASDAQ: ONXS) is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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