Onyx Software Empowers Enterprise Decision-Making with New Analytics Solution

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April 11, 2005

Onyx Software Empowers Enterprise Decision-Making with New Analytics Solution
Onyx Analytics integrates Cognos' industry-leading business intelligence technology and offers comprehensive reporting capabilities designed for customer processes

BELLEVUE, Wash. - Onyx® Software Corporation today announced the availability of Onyx Analytics, a comprehensive business intelligence and reporting solution. Onyx Analytics is part of Onyx' Performance Management Portfolio of solutions designed to give organizations a clear picture of how their business is performing so they can quickly analyze results and adjust course to maintain strategic advantage. Onyx Analytics includes a broad range of easy to use tools and ships with several pre- packaged audience-specific reports for sales, marketing and service to help accelerate decision-making.

Onyx Analytics, built on the Cognos ReportNet™ platform, is optimized for Onyx Customer Management providing a reporting environment with drag and drop simplicity for the creation of simple or complex report layouts. Organizations can align their various divisions, departments, and regions around a single, common view of customer information. As a result, Onyx Analytics helps enterprises better manage day-to-day operations more effectively and provide critical insight into what's really driving business performance. Integrated security provides single sign-on and role-based access control and multilingual capabilities make it easy to deliver reports in many languages.

"Using Cognos ReportNet alongside Onyx has allowed us to gain important visibility into our customers and has given us the foundation for a business intelligence strategy," said Robert Williams, vice president and CFO, Metron North America, Ltd. "By integrating ReportNet and optimizing it for the Onyx environment and by offering targeted pre-packaged reports, Onyx is further enabling our options to elevate our intelligence efforts and make more business decisions with confidence."

"Clear, accurate visibility into your global enterprise to monitor, adjust and make decisions on the fly - it's a statement we'd all agree with but many businesses are finding it hard to actually get there," said Janice P. Anderson, Chair and CEO of Onyx Software. "Onyx Analytics addresses this challenge and enables enterprises to monitor and analyze metrics from customer processes against operational goals to give customers a single version of the truth."

Onyx Analytics offers comprehensive reporting capabilities enabling organizations to:

Pull relevant information from multiple systems - including ERP, provisioning and human capital management - and report on the information in a customer-centric context.
Select from a variety of easy-to-use suite of business intelligence tools for production reporting, ad-hoc reporting and multi-dimensional analysis for business and technical users
Generate reports and queries over the Web and send to users or partners located anywhere; integrated security includes single sign-on and role-based access control
Create managed reports for multiple users; give power users the control to combine data in a report, group it, slice it, add charts and more
Perform functions in multiple languages for a global view

"As enterprises look to their customer strategies to drive competitive advantage, Onyx Analytics provides one of the industry's top-rated solutions to help them accelerate decision making and measure their success," said Ted Jandl, Cognos vice president of worldwide OEM partners. "We share Onyx's commitment to optimize customer-related processes and the vision to use process intelligence at every step to make Onyx a powerful 'decision application' that sits at the core of a business."

Onyx Analytics, part of the Onyx Performance Management Portfolio of solutions, is available now from Onyx Software.

About Onyx Software
Onyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful customer management, offers a fast, cost-effective, easy to use solution that shares critical information among employees, customers and partners. The Onyx approach delivers real-world success by aligning technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to streamline customer-facing processes and drive a superior customer experience. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com.

Forward-Looking Statement
This press release contains forward-looking statements, including statements about the potential benefits of the products described in this press release. Forward-looking statements are based on the opinions and estimates of management at the time the statements are made and are subject to risks and uncertainties that could cause actual results to differ materially from those anticipated in the forward-looking statements. The words "believe," "expect," "intend," "anticipate," variations of such words, and similar expressions identify forward-looking statements, but their absence does not mean that the statement is not forward-looking. These statements are not guarantees of future performance and are subject to risks, uncertainties and assumptions that are difficult to predict. Factors that could affect Onyx's actual results include, but are not limited to each customer's actual implementation of the Onyx products and the "Important Factors That May Affect Our Business, Our Results of Operations and Our Stock Price" described in our annual report on form 10-K for the period ended December31, 2004. Readers are cautioned not to place undue reliance upon these forward-looking statements that speak only as to the date of this release. Onyx undertakes no obligation to update publicly any forward-looking statements to reflect new information, events or circumstances after the date of this release or to reflect the occurrence of unanticipated events.

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Onyx is a registered trademark of Onyx Software Corporation in the United States and other countries. Other product or service names mentioned herein are the trademarks of their respective owners.

Contact: Bob Craig
Onyx Software
617-314-6846

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MEDIA CONTACTS

Americas / Corporate Headquarters

Mitch Briggs Public Relations Coordinator
Consona Corporation
Telephone: 317.249.1620
Mobile: 317.829.4210

Europe, Middle East, Africa

Richard Furby
Managing Director, Onyx UK
Telephone: +44 (0) 1344 322 199
Fax: +44 (0) 1344 489 035

Japan

Daisuke Sawamura
Director, Professional Services
Telephone: +81 03 5215 7311