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April 20, 2004
Onyx Software and CIT Announce Integrated Solution for Merchant Management
New Merchant Management System, integrated with CRM, enable Processors and Independent Sales Organizations to lower operational costs and increase Merchant satisfaction
The new solution, powered by Onyx and built and delivered by CIT, is designed to meet the specific needs of Processors and Independent Sales Organizations (ISOs). MMS combines CIT's eBusiness, transactional and payment solutions with Onyx Enterprise CRM technology, which is intended to deliver more effective Merchant management and boarding, thus resulting in significant cost reductions and improved Merchant satisfaction for the Processor and ISO community.
"To gain a competitive advantage, Processors and ISO's need to board and manage their Merchants in real-time resulting in a 360 degree view of the merchant," said Joseph Mullins, Vice President of Business Development at CIT. "Additionally, Processors and ISOs not only need a comprehensive view into their Merchant transactions, but they need the tools to turn that view into actions that lower costs and improve merchant servicing. Together with Onyx, we will provide Processors and ISOs the tools that can be used to more effectively manage their business and to simultaneously improve the quality of service to the Merchants."
MMS offers real time boarding and application processing, automated Merchant management and servicing, and an interactive line of communication with ISOs/Merchants to gain more control of the customer and partner relationships. By incorporating Onyx CRM marketing, sales, and service functionality, MMS gives Processors an easy to use tool that helps them effectively cultivate relationships with their most productive ISOs. Additionally, Processors and ISOs can spend more time servicing and managing their most profitable Merchants. The new solution can enable Processors and/or ISOs to:
- Increase productivity by automating the Merchant boarding process
- Better manage and maintain the entire Merchant relationships via a single, user-friendly interface
- Manage sales interactions for more effective follow-up and higher closing percentages
- Identify top producing ISOs and most profitable Merchants to provide differentiated service levels to these groups
- Close the marketing loop, driving campaigns based on sales results
- Unite all parties around a reliable platform tailored for superior Merchant boarding and servicing
Processors and ISOs have been leveraging CIT's expertise in the payment industry since 1994 to help implement innovative end-to-end payment solutions in the areas of Merchant Accounting, Clearing, Transaction processing, and Fraud Management. CIT's experience allows clients to benefit from the latest technology and incorporate it into their current payment infrastructure.
CIT is using the Onyx Embedded CRM platform, Onyx's component-based, web services architecture which significantly reduces the cost and complexity of integrating applications, or parts of applications, to create a robust Merchant management offering. CIT is among a growing number of Onyx partners, like Getronics, Spherion, IBM, and Metavante, who are deploying Onyx Embedded CRM to deliver solutions tailored to specific customer segments and needs.
About CIT
CIT is an international IT services and solutions provider that delivers innovative, high quality, cost-effective eCommerce / mCommerce solutions to its clients. CIT's extended expertise in transaction based solutions and services, enables us to lead our clients into the next generation of multi-channel fully secured eCommerce systems. By applying the principles of CIT's proven methodology, its dedicated centers of excellence and the "best of breed" technologies from its strategic partners, CIT is building successful and award winning solutions for our clients worldwide. Our client list includes institutions from North America, Europe and the Middle East. CIT has helped these client to fully manage and process all POS transactions (Credit, Debit, and Check transactions) from online processing, through clearing, to settlement with the merchant, based on the clearing system outcome, in addition to implementation, integration the total solution's components (including business analysis, technical architecture, technical implementation, and business consultancy) and managing the integration of the various components within the full solution. CIT Solutions and Services cover the following areas: ePayment, eSecurity, eBusiness, & eWireless. To obtain more information, please contact us at: info@citglobal.com or
http://www.citglobal.com
Onyx Software Corp. (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
Joseph Mullins CIT 416-218-1106 (office) jmullins@citglobal.com |
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