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April 5, 2005
Onyx Software and CTC Sign Reseller Agreement
CTC Selects Onyx as a Preferred Customer Management Solution for Japan Market
"Onyx has a strong history of successful and rapid implementations around the world and we look forward to building on that success together in Japan," said Yoshinori Warashina, Senior Vice President & COO. "We are very impressed with the flexibility and maturity of Onyx's technology platform including its ease of integration and the ability to easily and cost-effectively change business rules. The flexible nature of the Onyx solution enables us to address our customers' needs today and provides a solid foundation to adapt to changing business processes and priorities."
CTC selected Onyx as a preferred CRM solution after a lengthy evaluation process that included a wide variety of CRM packages. CTC will leverage their many years of experience in CRM for their Onyx business. As part of the agreement, CTC will resell Onyx customer management solutions and will provide a full range of services including system design, implementation, customization and integration, call center consulting and maintenance and support. CTC and Onyx are already engaging on joint sales opportunities and plans are in place to certify several CTC consulting staff on Onyx.
"We are delighted to further our presence in Japan by partnering with a company the caliber of CTC," said Andie Rees, SVP International, Onyx Software. "CTC is one of the most forward-thinking companies on CRM in Japan, and the company has the right blend of sales, consulting and support to enable both of our companies to broaden Onyx's success in Japan."
With over 1,300 customers, Onyx solutions are used by service, sales and marketing organizations ranging from medium-sized businesses to the world's most recognized brands, including American Express, Amway, and ntl. While these companies range in size and vary in their geographic location, they share the need to cost effectively model processes to provide a more intimate level of customer service where every interaction counts. Onyx customer management solutions supports this objective by offering a rich portfolio of capabilities including business process automation, cross-sell / up-sell, email management, intelligent call scripting, knowledgebase access, web self-service and work ticket management. Onyx customer management solutions integrate with all leading CTI platforms.
About CTC
Established in 1972, ITOCHU TECHNO-SCIENCE Corporation (CTC) provides advanced IT solutions to enhance enterprise network systems. CTC supports such market segments as telecommunications, broadcasting, finance, distribution, manufacturing, education/government, medicine, pharmaceutical/chemicals, and textiles/apparel. CTC has formed partnerships with more than 200 leading IT companies from nine countries.These partnerships range from those with global multinational IT companies to those with highly focused venture businesses. CTC employs over 3,000 people nationwide, and provides one-stop 7X24/365 support services in roughly 100 service centers.
Onyx Software Corporation (Nasdaq: ONXS), a worldwide leader in delivering successful customer management solutions, offers fast, cost-effective, easy to use products that share critical information among employees, customers and partners. The Onyx approach delivers real-world success by aligning technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to streamline customer-facing processes to drive superior customer experiences. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Alticor, Delta Dental, HealthNow, Hong Kong Jockey Club, Knowsley Metropolitan Borough, U.K., Mellon Financial Corporation, NTT Communications, and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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