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Oct. 31, 2005
International SOS Goes Live on Onyx Analytics
Multinational Healthcare and Security Organization Taps Onyx Reporting
Capabilities to Better Serve Critical Customer Needs
International SOS provides clients with healthcare and security assistance 24-hours a day, seven days a week, anywhere in the world. Its clients are primarily business and leisure travelers - including 81% of the Fortune 100 - who are on short-or long-term assignments overseas. It employs more than 4,000 medical and security professionals-doctors, nurses, paramedics, pharmacists, aeromedical specialists, multilingual assistance coordinators, security, travel, and technical professionals-in 28 Alarm Centers, 24 International Clinics and offices in over 60 countries.
With its organization continually expanding throughout the world, International SOS needed to expand and bolster its relationships with its current corporate customers, as well as establish new ones. Sales and marketing teams inside International SOS needed data to help identify cross-selling opportunities and offer new products and services to the existing customer base.
With Onyx Analytics seamlessly integrated with Onyx Customer Management, International SOS has been able to dramatically improve CRM user adoption across its disseminated organization. "Our users are increasingly using the Onyx solution to make better and more informed decisions. Employees from different groups and geographies are now starting to work together as virtual customer teams to offer services that are more tailored to customers' specific needs," said Tim Daniel, VP Marketing at International SOS.
International SOS has been able to address its needs with audience-specific reports available out-of-the-box with Onyx Analytics. Its primary focus has been on pipeline management and forecasted sales performance although reporting is also being used to drive data integrity and marketing insight. International SOS is also using Onyx's easy to use configurable products to customize reports for its particular needs and to build executive-level dashboards that allow management to more effectively track performance as well as respond to specific and ad hoc local requirements .
"To achieve some of our key strategic goals, we need real-time visibility into our customer information and processes related to revenue and profitability in a format that our executive team and sales people alike can simply grasp and take action where required," said Tom Griffin, CRM Programme Manager at International SOS. "Through implementing Onyx Analytics, we have an extremely powerful solution that starts to respond to some of our key reporting needs. We are now planning on leveraging the capability we have in Onyx Analytics to positively impact the entire organization. We're moving to dashboards and better, more intelligent views of the data that can help our sales and marketing teams. Onyx Analytics has given us the foundation for a business intelligence strategy that we can grow with."
"Results can be significantly impacted by the time it takes to make effective business decisions in a rapidly changing international business environment. Onyx Analytics gives enterprises the full range of operational reporting and analysis capabilities tightly integrated with an enterprise-class, easy to use CRM solution," said Todd Chambers, Chief Marketing Officer for Onyx. "Recently introduced Onyx Analytics is already helping companies like International SOS elevate their customer intelligence efforts and make more effective business decisions with confidence."
About Onyx Analytics
Onyx Analytics is a comprehensive analytics solution that delivers out-of-the-box reporting, as well as sophisticated business analytics. It is fully integrated with Onyx Customer Manager and is designed to make it easy for sales, marketing and customer service managers to understand their changing customer needs using drag and drop simplicity to create customized reports. As a result, Onyx Analytics, built on the industry-leading Cognos 8 platform, helps enterprises better manage day-to-day operations more effectively and provide critical insight into what's really driving business performance. Integrated security provides single sign-on and role-based access control and multilingual capabilities make it easy to deliver reports in many languages.
For more information about Onyx Analytics and the Onyx Performance Management Suite, please visit http://www.onyx.com/Products/BusinessIntelligence.asp.
About Onyx SoftwareOnyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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