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October 31, 2005
Onyx and Metric One Collaborate to Deliver Complete Customer Management Solutions
Metric One aligns enterprise-level CRM practice with
Onyx next generation CRM solutions
The two companies have a number of mutual customers, including healthcare technology provider The TriZetto Group; pay-per-click advertising agency Interchange USA; travel agency Grand Circle; and software providers Macromedia and SafeNet, Inc. The alliance, which is another example of how Onyx is expanding its partner portfolio to better serve enterprise customers, focuses on market development, generating leads, as well as joint sales and marketing opportunities.
"We've worked with multiple CRM systems over the years, and have found Onyx to be a perfectly balanced CRM solution. That's why we work almost exclusively with Onyx today," said Kenneth Pope, Metric One CEO. "Onyx's blend of CRM, BPM and analytics enables our customers to be more agile, and its Web-based architecture is extremely flexible. It is rare to find a software solution that can serve the largest enterprise or a smaller company that thinks big. When a customer asks me if something can be done effectively with Onyx, 99% of the time the answer is yes."
Metric One has developed a number of proprietary turnkey technology services for Onyx, such as Metric One Entitlements for Onyx Employee Portal, which adds comprehensive contract and product warranty capabilities to the Onyx platform. In addition, Metric One has developed a hosted call center solution based on Onyx's award winning customer management software. Companies can host their Onyx solution and maintain the data in Metric One's redundant data centers to ensure that their critical customer data is secure.
"Metric One and Onyx share the same vision of providing solutions that help our customers move beyond the traditional functions of storing and managing customer data to proactively managing end-to-end customer activities and processes quickly and easily," said Todd Chambers, chief marketing officer for Onyx Software. "Together, we help our joint clients be more responsive and agile, drive more profitable customer relationships, and gain competitive advantage."
About Metric One
Metric One was formed in 1999 to better serve the business community with a full complement of IT, software and technology services. Based in Southern California, Metric One's expertise covers the full range of today's technology needs from basic IT infrastructure setup, to complex network and systems configuration and installation, to business process and Customer Relationship Management systems. More information can be found by calling (951) 520-0878 or at http://www.metricone.net.
Onyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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