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June 7, 2004
Onyx Software Teams With Microsoft and Unisys To Deliver Complete CRM Solutions to Local Governments
Alliance Launches Joint Education Initiative with June 23rd Webcast
on Benefits of .NET based CRM for Improving 3-1-1 Programs
The growing demand for 3-1-1 services to meet non-emergency citizen needs is prompting local governments to evaluate CRM, often for the first time. The three alliance companies will work together to educate local governments on the value of .NET enabled CRM by developing a 3-1-1-resource portal, producing webcasts, and participating in government industry events. As a first step, the trio will host a webcast on Wednesday, June 23, featuring John Kost, Managing Vice President and Industry Analyst from Gartner discussing critical issues and supporting technology in local government. For more information or to register please contact (888) ASK-ONYX, info@onyx.com or http://www.onyx.com/.
"The 3-1-1 call centers being implemented by local governments will serve as the design point for broader public sector CRM initiatives," says Amy Santenello, Government Strategies Analyst at META Group. "As local governments expand CRM initiatives they will seek solutions capable of not only capturing customer data but providing the analytical capability to evaluate constituent interactions in an effort to refine service delivery strategies."
"This alliance is an expansion of the long history shared by Microsoft, Onyx and Unisys," said Mark Young, General Manager, Developer and Platform Evangelism, Microsoft Corp. "We are pleased that Onyx has chosen to deliver CitiServe on the secure, reliable, and scalable infrastructure provided by the Microsoft platform and .NET. Microsoft understands the vital importance of 3-1-1 to local communities and is committed to working with vendors like Onyx who utilize .NET to deliver highly targeted solutions."
"Unisys has long been a leading service provider for state and local government. We're seeing increased interest in applying business intelligence tools such as CRM-historically used in the private sector-to manage information, boost citizen services and control costs," said Jim Carney, partner with Unisys CRM Public Sector practice. "By working with Onyx, we can more easily deliver a turn-key Microsoft-based CRM solution geared to the specific needs of these government customers."
Onyx CitiServe combines with the Microsoft's .NET Framework and Windows Server technology to power a 3-1-1 infrastructure enabling cities and counties to respond to, track and measure citizen inquiries. Onyx CitiServe is a tightly integrated, multi-channel solution that includes a CRM application for employees to manage citizen requests in a single database; a citizen portal, allowing citizens to log and track service requests online; and reporting and analytics software, providing government officials real-time information on citizen service levels or call center effectiveness in pre-built or easy to create reports, which increases department and program accountability. Onyx CitiServe captures all vital citizen data in a single database helping to eliminate silos of information and unnecessary handoffs between government departments, allowing the city or county to provide more efficient resolution to citizen issues.
"As 3-1-1 initiatives begin to build momentum across North America, there is tremendous opportunity for local governments to reap the benefits that the private sector has realized by using CRM," said Ben Kiker, senior vice president and chief marketing officer, Onyx Software. "Together, Onyx, Microsoft and Unisys are offering a compelling turnkey 3-1-1 solution that city and county officials can use to enhance citizen service levels, reduce costs through operational efficiencies, and demand accountability from their services and programs."
About Onyx SoftwareOnyx Software Corp. (Nasdaq: ONXS), a worldwide leader in delivering successful CRM, offers a fast, cost-effective, usable solution that shares critical information among employees, customers and partners through three role-specific, Web services-based portals. The Onyx approach delivers real-world success by aligning CRM technology with business objectives, strategies and processes. Companies rely on Onyx across multiple departments to create a superior customer experience and a profitable bottom line. Onyx serves customers worldwide in a variety of industries, including financial services, healthcare, high technology and the public sector. Customers include Amway, United Kingdom lottery operator Camelot, Delta Dental, Microsoft Corporation, Mellon Financial Corporation, The Regence Group, State Street Corporation and Suncorp. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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