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April 26, 2005
Onyx Enables Greater Business Agility Through Powerful New Process Management Solutions
Onyx Process Management Solutions Enable Organizations to Execute Customer-Facing Processes with Speed and Consistency
"Enterprises often know which customer processes drive competitive advantage, but struggle to keep pace with constantly changing conditions. They need solutions that can align people and business processes, but those solutions need to be flexible so that the organization can quickly adapt to changing market conditions such as new business strategies, regulatory requirements or evolving customer preferences," said Sheryl Kingstone, senior analyst with Yankee Group. "Onyx is making it easy and cost-effective to develop, evolve, and maintain these customer process solutions. In effect, they’re making it much easier for companies to reap the benefits of customer-related BPM."
Onyx Process Manager is part of the Onyx Process Management portfolio of products. It allows business analysts to design and modify end-to-end business processes using graphical workflow and business rule design tools. The technology enables users to model processes without writing code thereby significantly reducing the need for IT support - as well as the associated delay and expense – while creating greater business agility for the enterprise. This powerful technology can be used to automate a range of business activities that are contained within one department to more complex processes that cross the enterprise. Examples of the types of processes where Onyx Process Management can be used include:
- Creating process discipline and controls to comply with regulations such as the Sarbanes-Oxley Act of 2002
- Automating various sales activities such as lead management, opportunity management and cross-sell/up-sell processes
- Managing complex product or service lines through customer service
- Optimizing distribution through multi-tiered partner or broker models
"Businesses are constantly looking for ways to streamline operations without sacrificing the customer experience,” said Ynette Gibbs, Sr. Director Product Management, Onyx Software. “The key is to not only orchestrate complex processes in a way that drives a better customer experience but to be able to quickly evolve those processes to consistently improve the performance of the business. That’s the real value. That’s when you gain true competitive advantage."
Onyx Process Management is the foundation for a series of process management solutions that Onyx intends to bring to market to address specific customer-centric business processes. Onyx has already delivered similar process oriented solutions as part of its vertical offerings, such as the Onyx Account Origination Manager, a solution designed to streamline the process of applying for and establishing a new account within various financial services institutions.
About Onyx SoftwareOnyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software – companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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