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April 26, 2005
Onyx Launches New Strategy to Help Enterprises Create Advantage Through Customer Process Solutions
Onyx responds to the need for increased agility to better address complexity and change in today's business environment
"As a company, we are addressing a new set of demands from enterprise customers to help them effectively and efficiently orchestrate customer operations. The goal is to better equip them to innovate and adapt, and to grow revenue," said Janice P. Anderson, CEO of Onyx. "Many businesses are challenged by the complexity of their own processes, and the need for frequent change driven by their business conditions. At Onyx, we've built upon our customer management expertise to provide a more comprehensive offering that gives businesses the ability to tackle the complexity brought on by increased competition, regulatory requirements and changing customer needs."
To enable this new strategy, Onyx has two significant new products, Onyx Process Manager, a Business Process Management (BPM) solution designed for customer-related activities, and Onyx Analytics, an advanced customer reporting and analysis solution, built on the Cognos ReportNetTM platform and optimized for Onyx. Working alongside Onyx's Customer Management suite for sales, marketing and service, enterprises can leverage the three solution suites to close the gaps that exist between departments, divisions and regions, and execute customer processes more effectively.
"Glenmede differentiates based on the quality and consistency of our service, so we need to streamline operations and execute them consistently without sacrificing the client experience," said Nick Voutsakis, CTO, Glenmede Trust. "The Onyx new strategy aligns well with our goals to optimize key business processes that enable us to serve our clients better and faster. The corporate knowledge captured in Onyx helps us to customize how we communicate with clients, manage the business, monitor the effectiveness of our sales and marketing efforts and comply with regulatory requirements."
Onyx's customer, process and performance management solutions work together seamlessly to help a company operate smoothly and effectively. With Onyx, an enterprise can capture and centralize information from its customer interactions, then leverage that information along with data from other systems in a way that helps execute business processes with speed and consistency. Finally, the enterprise can analyze the results of those efforts and adjust course to improve efficiency, capitalize on new opportunities, and build customer loyalty. This comprehensive and integrated solution portfolio helps drive better customer experiences and achieve higher levels of performance throughout the organization.
"In today's market, a company's performance is driven by their business processes - particularly those that revolve around the customer. This is often what sets one company apart from another," said Scott Nelson, Vice President at Gartner. "Offerings that include not only CRM but process management solutions, as well as more powerful reporting and analysis tools will give enterprises the ability to automate and managing these key customer processes that drive competitive advantage."
"Approximately 65% of our new license revenues in 2004 came from enterprise customers with more than $2 billion in revenues," said Janice Anderson. "These customers didn't turn to Onyx for a simple sales force or marketing solution - they chose Onyx based on our ability to help them manage complexity in their business. Our solutions have been top rated in deployment maturity due to their sophistication and depth, and leading third parties rate us the best in customer satisfaction. We are committed to extending this leadership with our new customer process focused strategy."
About Onyx SoftwareOnyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com. Forward-Looking Statement
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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