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November 2, 2005
Onyx Enables Greater Business Agility with Enhancements to its Process Management Solution
Onyx Process Manager Enables Organizations to Execute Customer-Facing Processes with Speed and Consistency
"Enterprises are recognizing the critical link between optimizing customer processes and providing optimal customer service," said Todd Chambers, chief marketing officer for Onyx. "Onyx Process Manager enables companies to efficiently orchestrate their customer processes across the entire enterprise to provide better, faster service and ultimately increase customer satisfaction and loyalty. Since satisfied customers are more likely to be repeat customers, process management optimization can directly impact profitable revenue growth."
Chambers continued, "Onyx Process Management products have been extremely well-received by customers since they were formally launched in April, delivering more than 17% of license revenues in the first full quarter after the launch. This latest version includes added features that our customers have requested, reflecting our ongoing commitment to respond to customer needs and provide them with the richest functionality possible."
New and enhanced features include:
- Process Cloning: Enables the reuse of complex, modular processes with simple cut and paste functionality. Customers can leverage processes that have already been created and tested, saving time and money. For example, many customers have several slightly different processes for adding a new customer depending on their profile, their geography, the channel they came through, the products/services being purchased, etc. With Process Cloning, Onyx customers create a process once and replicate it several times to accommodate varying requirements, rather than starting from scratch.
- Process Migration: Gives customers the ability to create, optimize and move processes between multiple types of environments. Customers can use process migration to quickly deliver new processes and modifications that maximize revenue opportunities from customer interactions. For example, customers can take a complex process that has been optimized in a development environment and move it into a test environment and then into production without having to recreate it. This saves time and money while improving overall business agility and process reliability.
- Enhanced SLA Enforcement: Provides more flexibility to handle time-sensitive complex processes, such as enforcing service level agreement (SLA) response requirements. Customers can track and monitor compliance with SLAs easily and build more dynamic escalation paths based on individual business rules. This is particularly relevant to customers with variable SLA commitments and multiple work shifts, and geographies, such as distributed call centers. This enables adherence to business agreements and increased resolution of customer issues that directly impact customer satisfaction.
- Asian Market Support: Double-byte enablement for the ability to operate Onyx Process Manager on a non-English platform
About Onyx Process Manager
Onyx Process Manager is designed to help companies automate, manage and evolve customer processes with efficiency and consistency. Onyx Process Manager includes applications for process design and business rules creation, which enable organizations to streamline key business processes. Onyx Process Manager allows business analysts to design and modify end-to-end business processes using graphical workflow and business rule design tools. The technology enables users to model processes without writing code thereby significantly reducing the need for IT support - as well as the associated delay and expense - while creating greater business agility for the enterprise. This powerful technology can be used to automate a range of business activities that are contained within one department to more complex processes that cross the enterprise.
About Onyx Software
Onyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com.
| Contact: | Bob Craig Onyx Software 617-314-6846 |
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