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August 24, 2005
Leading Analyst Firm Validates New Onyx Strategy to Deliver Customer Process Solutions
Yankee Group highlights Onyx solutions as key to helping large enterprises automate, manage and evolve to meet changing business dynamics
Specifically, the report says, "Onyx's strengths lay in its strong architectural foundation and business process management tools. Combining a BPM product with customer management applications enables non-technical users to design and modify end-to-end business processes using graphical workflow and business rule design tools.... It reduces overall associated delays and expenses while creating greater business agility for the enterprise."
In April of this year, Onyx announced two new product portfolios- Onyx Process Manager, a business process management suite of products designed to automate, manage and evolve customer processes with efficiency and consistency, and Onyx Analytics, a comprehensive business intelligence and reporting suite of solutions. According to the Yankee report, these solutions combined with Onyx Customer Management, are at the forefront of the shift to more dynamic and flexible systems, providing a comprehensive platform for building customer-centric organizations. Onyx offers many of the critical components of a customer process solution, including the ability to span multiple departments and business units both within and beyond the reach of most customer management systems, and the ability to create or modify rules without writing code.
Kingstone also notes that key Onyx competitors lack a strong process management foundation and do not have a modular architecture, and the report offers recommendations of what enterprises should consider when seeking to build a customer-centric organization, including:
- Evaluate the difference between business rule configuration and BPM
- Take time to understand the impact of analytics and BPM on the success of customer-centric CRM
- Use business activity monitoring to increase user adoption
Onyx Software Corporation (Nasdaq: ONXS) is a worldwide leader in customer process software and solutions for the enterprise. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software - companies such as Amway Corporation, Delta Dental, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX or info@onyx.com
| Contact: | Dan Reidy Onyx Software (415) 482-8650 |
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