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Onyx Alliance Partner: Aspect
Headquarters:1310 Ridder Park Drive, San Jose, CA 95131-2313
www.aspect.com Key Product Capability: Business communications solutions and contact center technologies Company Description:
Aspect Communications is the leading provider of business communications solutions that help companies improve customer satisfaction, reduce operating costs, gather market intelligence, and increase revenue. Aspect has led the contact center industry for over 17 years, first in call centers and extending today to multichannel contact centers. Aspect is the only company that provides the mission-critical software platform, development environment, and applications that seamlessly integrate voice over IP, traditional telephony, e-mail, voicemail, Web, fax, and wireless business communications, while guaranteeing investment protection in a company's front-office, back-office, Internet, and telephony infrastructures. For more information visit the Aspect Web site: http://www.aspect.com Aspect Integrated Products
| Aspect ACD v8 | This is the ACD (Automatic Call Distributor) that is responsible for receiving and routing to agents. This is required for the voice portion of our integration. |
| CMI v 4.0 (Computer Multimedia Integration) | This is the interface between the OEP and the ACD system and is part of what Aspect's calls their "Contact Server". This is also required for the voice portion of our integration. |
| AAR v2.1 (Aspect Advanced Routing) | This is the server that is responsible for routing requests and is also a part of the Aspect Contact Server. The Onyx Adapter, which was made by Onyx, integrates Onyx with the AAR system to queue incidents for routing. This is not required for the voice portion of our integration, but is required for multimedia routing (i.e. routing OCP, email, and any other incident-based requests). |
| Real-time Server v 4.0 | This is a server that gathers data from Aspect systems and other sources so it can be displayed on reader boards, tickers, etc. This is required to display the statistics marquee in OEP and is not required for the voice or multimedia integrations. |
Vertical Markets - Financial Services, Healthcare and Government
| HIGHLIGHTS |
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Download the Onyx for Contact Centers brochure. Visit the Onyx Enterprise CRM page. View our upcoming events. Contact us for more information on Contact Center solutions. |
info@onyx.com
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