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Onyx Alliance Partner: Avaya
Headquarters:211 Mt Airy Road, Basking Ridge, NJ 07920
www.avaya.com Key Product Capability: Communications networks and services Company Description:
Avaya Inc. designs, builds and manages communications networks for more than one million businesses around the world, including 90 percent of the Fortune 500®. A world leader in secure and reliable Internet Protocol (IP) telephony systems, communications software applications and services, Avaya is driving the convergence of voice and data applications across IT networks enabling businesses large and small to leverage existing and new networks to enhance value, improve productivity and gain competitive advantage. For more information visit the Avaya Web site: http://www.avaya.com Avaya Integrated Products
| Avaya Interaction Center (IC) | Avaya™ Interaction Center is an integrated multimedia contact center solution that routes, manages, records, and reports on customer interactions across a variety of communication channels - including Web, e-mail, and advanced telephony systems to help your business manage high volumes of customer transactions, gain business value from all relevant customer information, and deliver consistent and integrated customer service. |
| Avaya, Onyx and SimpliCTI Connector | Onyx Software, Avaya and SimpliCTI Software Solutions offer a software connector that integrates contact center interactions between Avaya Interaction Center (IC) software for multi-media customer care and Onyx Employee Portal (OEP). The IC/OEP partnership provides each contact center agent access to a customer's detailed information in the Onyx database as soon as the customer calls. This enables the agent to provide real-time, personalized and focused service based on the information at their fingertips. Customers spend less time waiting for agents to retrieve information, and instead, receive immediate processing of their requests. |
Vertical Markets - Financial Services, Healthcare and Government
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Read about Onyx's Avaya DevConnect Certification. Onyx for Contact Centers brochure Click here for more on how Avaya, Onyx and SimpliCTI work together Avaya and Onyx Software press release Contact us for more information on Contact Center solutions. |
info@onyx.com
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