IBM and Onyx have formed a relationship to focus on providing enterprise CRM solutions that deliver rapid ROI to mid-market customers. The two companies leverage IBM's deep industry, analytical and integration expertise to provide CRM solutions based on Onyx's third-generation Internet architecture application suite.

IBM Global Services provides business innovation services and Microsoft infrastructure services to accelerate your CRM strategies and implementation, as well as hosted application services for reliable and affordable access to state-of-the-art technologies.

IBM Business Innovation Services
IBM consultants can accelerate your CRM strategy with business solutions for successful Onyx implementations and integration with existing applications and infrastructure. Using proven methodologies for customer data management and analysis, IBM consultants can help you assess, design, and deploy processes to speed your Onyx implementation and simplify system adoption. In addition, IBM consultants can help you integrate customer information from all departments into one centralized database. Leveraging your customer intelligence in one, unified location creates a customer-centric approach to CRM that is measured by comparing actual results with the goals set.

IBM Hosted Application Services
IBM ASP Hosting Services, a premier ASP (application service provider), offers world-class business solutions that are designed to enable companies to be more competitive. With Web-based application software solutions delivered by IBM ASP Hosting Services, you can simplify computing operations and access state-of-the-art technology affordably and with predictable monthly costs.

IBM ASP Hosting Services delivers security-rich technology that is reliable, scalable and available. The ASP platform provides a robust integrated infrastructure along with implementation and project management, systems integration and application management services. The Web-based business solutions delivered and maintained by IBM are designed for rapid deployment and easy, real-time access to critical business applications. IBM ASP Hosting Services can help you achieve market parity with larger competitors and tap into new opportunities.

IBM Enterprise Services for Microsoft Technologies (ESMT)
IBM Enterprise Services for Microsoft Technologies (ESMT) provides specialized and comprehensive IT and application development services to help your enterprise succeed in the deployment and integration of Microsoft-based technology solutions. IBM's ESMT team is ready to help you achieve your infrastructure goals—from simplifying your environment to reaching higher service levels, adding functionality, and enhancing enterprise security features.

ESMT infrastructure specialists are skilled in designing, integrating and implementing the Microsoft platform including the Windows operating system and the Exchange e-mail system. IBM's ESMT team also includes custom application development specialists. Using core Microsoft products such as Visual Studio, SQL Server, COM+ and Visual SourceSafe, they can help your organization create transaction-processing systems and business-intelligence systems that match virtually any requirement. ESMT specialists also employ Commerce Server, Biztalk Server and accepted Internet standards such as XML to create powerful e-commerce solutions.

IBM Services for Microsoft Datacenter
Microsoft's Windows 2000 Datacenter Server is targeted for mission-critical applications that demand high availability and scalability. You may be looking to consolidate multiple existing servers, migrate from another platform such as UNIX, or implement custom software stacks or custom applications on Datacenter. In these cases, IBM Enterprise Services for Microsoft Technologies has the skills and experience with both enterprise computing and Microsoft technologies, including the Datacenter Server, needed to assist you from the analysis and planning phases through development and implementation of a Datacenter solution. These services ensure that you leverage the features of Windows 2000 Datacenter Server to address specific requirements within your IT environment while attaining the desired service and availability levels.

For additional information on IBM Global Services, contact:

IBM Business Innovation Services
In North America:
Julie Monahan
CRM Practice Lead
801.328.6136
monahanj@us.ibm.com

IBM ASP Hosting Services
Jim Williams
ASP Hosting Services, Client Solutions Executive
770.835.7782
willj@us.ibm.com

IBM Enterprise Services for Microsoft Technologies
Jim Riley
IBM Microsoft Alliance Executive
512.823.6898
jeriley@us.ibm.com