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Onyx Employee Portal is a thin-client CRM solution that gives sales, marketing and service organizations a centralized digital workspace for exceptional customer management-ultimately increasing the effectiveness of every interaction throughout the customer lifecycle.
CRM you can depend on
Flexible CRM architecture
Onyx Employee Portal delivers a unified application architecture that offers unparalleled flexibility. Customization and configuration are simplified giving you the flexibility needed to support your unique business processes, ensuring that your CRM system today can adapt as your business needs change.
Onyx doesn't just support your business processes, it drives them
Onyx Employee Portal includes powerful process automation and workflow capabilities that facilitate the creation, execution, and ongoing management of customer-related business processes. Streamline your processes to decrease the number of systems that a user has to consciously touch to complete an activity. Turn complex workflows into simplified end-to-end sequences so that all users consistently follow your business processes from day one.
Leveraging the Onyx XML framework makes it easier to automate processes across systems. Tasks that span multiple systems can be executed through a single workflow, with fewer screens and fewer clicks. Give your business analysts the tools to design, implement and manage new business processes without having to go to IT every time they want to set up a new process or make modifications.
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Onyx call scripts intelligently guide customer interactions
Enhance customer interactions by creating intelligent call scripts, fundamental to inbound and outbound contact center organizations. Ensure the quality of every interaction and increase the likelihood of cross-sell or up-sell activity by embedding intelligence directly into the scripts that guide each interaction with a customer. Call scripts assist in real-time decision making through the use of prompts, rules, and dynamic information delivery making sure you are getting maximum value out of every interaction. The scripts are easy to design and modify, so that a business analyst can add or change a call script when needed.
Onyx CTI makes contact center agents more productive while shortening call times
Onyx CTI integrates Onyx Customer Management with virtually any telephony system providing single screen access to everything an agent needs to skillfully manage the customer interaction. Because agents have the information they need at their fingertips, from Onyx Employee Portal, first-call resolution rates go up, call times down and the caller experience is enhanced.
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Onyx simplifies customer interactions through seamless email management
Tightly integrated email capabilities facilitate the sending, tracking, and the ongoing management of customer-related email communications. From within Onyx, users have all the capabilities to compose professional messages from a customer record, include attachments, and use merge templates ensuring consistent customer communications. You choose how you want to interact with emails based on how you work - manage email interactions within Onyx, or work within the corporate email application. Either way, the emails are stored and tracked within the Onyx system.
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Onyx is easy to use and personalized for the way you work
Onyx provides a set of enhanced usability capabilities giving you greater control over how you manage and work with your customer information throughout the application. The personalization capabilities in Onyx provide rich functionality to define your unique view, enhance efficiency and increase overall usability. Personalize and define your unique view of customer information, control what you see or don't see and save it as your default setting. You have the power to change it, dynamically, at any time. Preview a selected record before actually opening it to make sure it is the right information. You can scan it, check the details and skip it if it isn't the right one, saving you time. You are never more than a click away from what you need to get the job done.
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Built to perform and scale
Onyx sets the standard for scalability in the industry and delivers a certified reliable platform to deploy CRM across the organization. Built to leverage the flexible XML-based Onyx Internet platform Onyx Employee Portal makes it possible to integrate successfully with a multitude of application systems, allowing you to leverage your existing infrastructure.
Incorporate relevant content
With seamless integration of Internet content, information such as corporate profiles, market research and other relevant data is instantly at your fingertips-without ever leaving the portal interface.
| Marketing Automation |
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| Sales Force Automation |
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| Service/Support Management |
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| Contact Center |
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| PRODUCT HIGHLIGHTS |
 Onyx Employee Portal Brochure
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info@onyx.com
Copyright © 2008 Onyx Software, a Consona CRM solution.