Onyx Education is committed to helping companies around the world harness the power of the Onyx system. Our trainers are experts on the Onyx application suite - no one knows how to use our products better.

Through a combination of presentation, demonstration and hands-on labs, this OneServe course prepares those responsible for an OneServe system with the skills necessary to install, configure and maintain their Onyx Enterprise Application Server and database.

We are sorry but at this time this course does not have any scheduled dates. Please contact TrainingInfo@onyx.com to express your interest in attending this course and be added to a wait list.

Topics covered in the course include:

Install and Configure OneServe

• Customise an existing OEP5 installation
• Add the required middle tier components for OneServe
• Modify the database

• Letter Paragraph Administration
• Paragraph Administration
• Qualifying Document Administration

• Work with the script designer
• Method Calls
• Link Scripts to FAQ's

• Create Incident Fields
• Create Individual Fields
• Link to Service Request Products

• Configure Service Request Products to link to extra data fields and FAQ's

• Set up Reciprocal contact types

Target Audience: Administrators and Developers

Prerequisite: Attendance of the Onyx Architecture and Installation class or the What's New in OEP5 Class

Course Length: Two days, 9:30am - 4:30pm

Attire: Business casual

For more information mail us at EMEAEducation@onyx.com

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