Through a combination of lecture, discussions and hands-on exercises this three day training course will provide valuable implementation skills to department managers, user champions, project leads and others who are not responsible for the technical side of the implementation, but need to understand and prepare for an Onyx implementation project.

Implementing Onyx provides a high-level understanding of how the Onyx Enterprise Application Server (OEAS) is customized using hands-on labs. Additionally, the Onyx Implementation Methodology and project planning topics are discussed. Business process modeling is covered in detail so the implementation team can start effectively mapping their current processes.

We are sorry but at this time this course does not have any scheduled dates. Please contact TrainingInfo@onyx.com to express your interest in attending this course and be added to a wait list.

For product demonstrations, the most current version of Onyx Employee Portal is used in Onyx University courses

Objective: Participants learn techniques enabling them to effectively implement an Onyx solution.

Target audience: Project team members responsible for the design of an Onyx solution.

Prerequisites: none

Course Length: Three days, 9:00am - 5:00pm

Attire: Business Casual

Directions: Contact information, hotel suggestions and driving directions are included in each course confirmation and as well can be located by going to our contact page.

Course Topics

Overview

• Onyx Employee Portal - Web Client
• Customer relationship management (CRM)
• System architecture and terminology
• Project management and staffing the team
• Onyx Implementation Methodology

• Overview of business process modeling
• Define business rules and the automation of business processes using Onyx

• Hands-on demonstrations and practice using the Onyx Employee Portal - Web Client user interface

• Model demographic data
• Configure customer demographics using Reference Table Administration
• Configure Incidents using Reference Table Administration
• Configure Products and Literature
• Configure Surveys
• Configure Campaigns
• Define Users and setup Security Administration

• Overview of process mapping techniques
• Hands-on labs to begin using process mapping methods to document specific company and departmental business flows.

Course Map

Virtual Classroom

Course Schedule

End User And On Site Training

Onyx University Training Passes

Contact Info & FAQ