This three-day course teaches the skills and techniques required for current OEAS developers and Business Analysts to create business rules using the Process Designer tool in Onyx Process Manager (OPM).

Through a combination of presentation, demonstration and a series of exercises, participants will gain hands-on experience with OPM and be able to create simple and complex Business Processes via the Process Designer tool. In addition, participants will learn the necessary administration and maintenance tasks to support OPM.

We are sorry but at this time this course does not have any scheduled dates. Please contact TrainingInfo@onyx.com to express your interest in attending this course and be added to a wait list.

At the end of the course, students will be able to:

• Use the Process Explorer, Process Workspace, Designer Toolbar and Rules Composer to develop business processes and understand the customization opportunities of OPM.

• Understand the OPM Architecture and System Administration
• Learn OPM Terminology and Components
  • Libraries and packages
  • Business processes
  • Activities
• Understand OPM Installation, Configuration and Maintenance Considerations
• Understand OPM System Administration
• Use OPM Process tools
  • Process explorer
  • Process workspace
  • Designer toolbar
• Develop Processes with OEAS/OPM interaction
  • Step Packages
  • Business Process Step Configuration
  • Data State Translation
  • Partial Updates
  • Standard and non Standard OEAS Methods
  • Integrating Custom Step Components
  • Process Flow
  • Custom step component integration
• Learn Development and Testing Guidelines and Best Practices
  • Tricks and Tips
  • OEAS Interaction
  • Calling OPM from Onyx Scripts
  • Performance Considerations
  • Testing and Debugging Tips
• Hands-on lab scenarios include the following:
  • Create a process to validate required fields in OEAS.
  • Create a scheduled process in OPM to examine customer product detail records and determine if maintenance agreement expiration is imminent. If so, a sales opportunity incident is created and the customer primary contact is notified.
  • Create a business process that automatically enrolls new companies in a campaign when they are inserted. In addition, the business process will create an incident and workNotes.
  • Learn to create a scheduled process in OPM that examines support incidents and performs incident escalation in OEAS on all open incidents not updated within a given timeframe.

Prerequisite: Experience with the Onyx internet architecture, its administration tools, and customization methodology are strongly recommended for participation in this course. Attendance in, or equivalent knowledge of, the following courses is suggested:

• Architecture and Configuration
• Introduction to Web Technologies
• Customizing Onyx for Developers

If you do not meet the prerequisites we strongly recommend you either enroll and attend with a person familiar with customizing Onyx from your company, or email Onyx University at TrainingInfo@onyx.com to request a seat in the class.

Attire: Business casual

For more information mail us at trainingInfo@onyx.com

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